This LAST approach shouldn't be the norm. It should be the exception of the day to day operation, BUT
The topic is IMPLEMENTATION, which causes us to have to use LAST.
LAST is a cop out for those not doing their job..just like all the selling of crap on the airline. Sales and Marketing have drawn the f/a's into their department. If I wanted to be in sales. I would be in sales.
My job is much more of a PR job..amongst other things...put please someone STOP PIMPING THE AIRLINE!! THERE IS NEVER A MOMENTS REST FROM THE ENTRY TO THE AIRPORT UNTIL YOU LEAVE THE AIRPORT!!!