Expert: Airline Has '50-50' Chance

[PITbull]

What needs to happen is that airline passengers need
to learn to pack lightly. There is absolutely no reason
why someone needs to take 2 fully loaded bags on
a 1 week vacation to Orlando or Nassau. NRSA pax
have learned that packing light is the way to go, and
taking 1 piece of carry-on luggage can certainly get you
through 4 or 5 days of a trip. People who think they have
to take everything they own when they go on vacation
are in serious need of professional help. It's just plain
stupid to take 2 fully loaded bags. And another thing,
passengers need to stop complaining about their
trips. They should be happy they are able to travel
as cheaply as possible and be thankful they get to
their destination in a reasonable period of time. I'm
sick of passengers feeling like they're entitled to
perfection every time they buy their $98 round trip
ticket to Orlando. Take the bus for crying out loud.
It costs the same and fits more in line with your
expectations......

Boy Spin Doc,

When the passengers see your post, they are going to flip.
Now your telling passengers they need "Professional help" for bringing clothes they want to wear and beachware they want to bring. yeh, real nice....

Non-reving and paying for a ticket is two vastly different elements.

If I am a paying passenger, and I want to go away for two weeks, I should have to sit and weigh a bag to make sure it only weighs 50#. Or, to sit there and worry what I can wear on my relaxing vacation for fear of costs that will double my ticket price. No thanks.

Keep in mind that the airline "sets the demand for their product". If you keep spewing that crap, USAirways will lose their entire frequent customer base.

Not a cool thing.

Looks like U managment is taking on providing much less service, because of lowering their fares.

What managment needs to do is PROMOTE A PRODUCT THAT IS DIFFERENT THAN THE LCC COMPETITOR BECASUE WE ADD AND PROVIDE GREAT SERVICE!

Now there's a different concept than mangement has!

 

[PITbull]

USair vote no,

A book is in the making.

 

[usairways_vote_NO]

PROMOTE A PRODUCT THAT IS DIFFERENT THAN THE LCC COMPETITOR BECAUSE WE ADD AND PROVIDE GREAT SERVICE!

I want a tape and a book :huh:

 

[mweiss]

What managment needs to do is PROMOTE A PRODUCT THAT IS DIFFERENT THAN THE LCC COMPETITOR BECASUE WE ADD AND PROVIDE GREAT SERVICE!

(insanely big type removed ) Wow. Who'da thunk it. Something PITbull and I can agree on with equal enthusiasm.

 

[PITbull]

(insanely big type removed ) Wow. Who'da thunk it. Something PITbull and I can agree on with equal enthusiasm.

That's because on this issue, specifically, will ensure U's survival, if all else fails.


You know, we are the best, if only management would stay out of our way, and let us provide good service, so the customer is at ease, no stress through the airport process, at a reasonable, simple fair vs. lowest fare.

My observation of customers at the airport is that they loathe waiting in long lines to the point of almost "panic". This should not be. Its one thing to wait in long security lines. But, when you have to start at the ticket counter to get your boarding passses or pick up your ticket and then check bags, BEFORE you even get to the security line....anxiety starts to rise and panic sets in.

Folks want the process to be simple, easy, and smooth.

 

[FlyingHippie]

What managment needs to do is PROMOTE A PRODUCT THAT IS DIFFERENT THAN THE LCC COMPETITOR BECASUE WE ADD AND PROVIDE GREAT SERVICE!

Funny thing is Richard Branson's Virgin America is going to do just that. It's amazing that a Jack Daniels swilling lawyer from Jersey, a limey billionaire from London, and a Utah Mormon with ADD have created successful airlines on that very concept? It's the service stupid!

 

[to much time to quit]

The fortune teller in our commercials could tell you "50/50". Isnt there really a 50/50 chance of anything happening?


Will I post another comment in this topic? 50/50

The companys chance of suvival is higher at 70/30. The majority of the employees keeping their jobs is alot lower at 30/70.

 

[SpinDoc]

Boy Spin Doc,

When the passengers see your post, they are going to flip.
Now your telling passengers they need "Professional help" for bringing clothes they want to wear and beachware they want to bring. yeh, real nice....

Non-reving and paying for a ticket is two vastly different elements.

If I am a paying passenger, and I want to go away for two weeks, I should have to sit and weigh a bag to make sure it only weighs 50#. Or, to sit there and worry what I can wear on my relaxing vacation for fear of costs that will double my ticket price. No thanks.

Keep in mind that the airline "sets the demand for their product". If you keep spewing that crap, USAirways will lose their entire frequent customer base.

Not a cool thing.

Looks like U managment is taking on providing much less service, because of lowering their fares.

What managment needs to do is PROMOTE A PRODUCT THAT IS DIFFERENT THAN THE LCC COMPETITOR BECASUE WE ADD AND PROVIDE GREAT SERVICE!

Now there's a different concept than mangement has!

PITBull:

My point is that our customers CAN travel with a lot
less than they believe, and they should not complain
when their luggage is removed for weight and balance.
What really needs to happen is that US and the rest of
the industry need to force customers to change their
habits by setting the bag limits at 1 bag per customer.
For many years, customers were permitted to take
up to 3 checked bags and it has become an entitlement
to take everything they own with them on a 1 week
vacation. Expectations of service in our industry are
seriously out of whack with the average fare paid.
Our customers are paying for hot dogs and expecting
to receive filet mignon. It is up to us to change their
perception of the marketplace to accept lower service
standards rather than complaining they didn't get
a filet on every trip. WN has always set the bar low for
service expectations and so anything they do that is
minutely above that bar is regarded as excellent service.
We, on the other hand promise the world and deliver
something closer to the size of Allegheny County.

 

[PITbull]

Spin Doc,

You say: "CAN travel with alot less than they believe"....
"They should not complain"....
"Force customers to change their habits"....
"It is up to us to change their perception of the market place and
accept lower service standards than complain"...

Woah!


Pal, I suggest you get out-of-Dodge. Cause if you are any where in mangement in marketing or making new policies for a new airline image...you are a contributer to LOST BUSINESS! :down:

 

[cavalier]

Did your Dogma eat your Karma?

Did you know that if you cross an agnostic, a dyslexic and an insomniac you get someone who stays awake all night pondering the existance of DOG!

Speaking of dogs: Do you realize you are one sick PUPPY

 

[delldude]

Speaking of dogs: Do you realize you are one sick PUPPY

grrrrrrrrrrrrrrrrrrrr!

 

[jimntx]

You have the right to pay taxes and die and God will determine when and how you die without any input from you, so piney, you don’t have as many rights as you imagine but go ahead and keep dreaming until somebody wakes you up.

"Having read the teachings of Jesus Christ, I could very easily have been a Christian if I had not met so many of them." Mahatma Gandhi

Maybe a little less self-righteous sanctimony might be helpful.

 

[delldude]

"Having read the teachings of Jesus Christ, I could very easily have been a Christian if I had not met so many of them." Mahatma Gandhi

Maybe a little less self-righteous sanctimony might be helpful. LET HE WHO HAS NOT SINNED,CAST THE FIRST STONE ...

 

[mweiss]

My point is that our customers CAN travel with a lot less than they believe

So what? You don't get to tell them what they can and cannot bring. That's the TSA's job.

they should not complain when their luggage is removed for weight and balance.

You're right. They should just take their business to the other airlines that don't remove their luggage for weight and balance. It saves time and energy for all parties.

What really needs to happen is that US and the rest of the industry need to force customers to change their habits by setting the bag limits at 1 bag per customer.

But here's what will happen. US will set the limit to 1 bag. The other airlines won't. As a result, after a customer finds out that they can't take their stuff with them on US, they will shift their business elsewhere.

Expectations of service in our industry are seriously out of whack with the average fare paid.

So why is it that B6 has the highest customer satisfaction in the industry? It's not because they're losing money by giving the store away.

Our customers are paying for hot dogs and expecting to receive filet mignon.

So many people say this. However, let's recall that someone flying PIT-PHL typically pays $500+. That's not hot dog pricing. And yet, they still get hot dogs. Should they not complain? How about when WN enters the market, offers about the same level of service, but with greater consistency, and at 40% of the price? Don't you think that maybe the customers of the airlines have come to realize how they've been jacked for years?

WN has always set the bar low for service expectations and so anything they do that is minutely above that bar is regarded as excellent service.

You're right. They should set the bar higher by telling customers not to expect their luggage to arrive because they packed so much. Geez, will you listen to yourself for a minute??? WN promises to get the passenger and luggage to their destination on time, every time. They rarely miss. So somehow that's a lower bar than US's inability to get their passengers and luggage to their destination on time, every time?

 

[cavalier]

Indeed I am sick.

Sick of your preaching and annointing yourself moral compas and moral arbiter for the board.

God gave me a functioning brain, one that can think for itself and one that rejests Neo-facist, conservative christian dogma.

People are FREE Cav, I'm sorry that it frightens you so that you have to resort to name calling and personal attack.

No personal attacks whosoever just an accurate observation of one wacko who proudly associates himself with of all things, cockroaches, a low life form.

Another thing, you have absolutely NO idea what I believe, you only think you can read minds and believe your mind is the only with any sanity.

You preach more than any man of the clothe I have ever heard!

C U Later Bobby….XOXOX with love___cav