The profit must have to do with cutting services for the paying passenger. I was disgusted after a recent flight in economy on a 767 to Europe. The food was subpar, the cabin worn, flight attendents tired, drop down screens for entertainment and the business class look like something out of the dark ages. It was filled with employees as well riding on passes. There were very few actual paying customers up there. There was a stark contrast bewteen Delta and other U.S. carriers. maybe it was just an off flight, but I will stick to flying American in Business or First and European airlines in coach to Europe.
perhaps you aren't aware that DL is retrofitting the entire cabins on its 767 fleet. There is no doubt that the 767s need refurbishing and DL is installing lie flat business class seats and personal video on demand at every seat. The product is identical to the 764s which DL already operates and is a very competitive product.
It is also noteworthy that while other carriers are renovating their international fleets - esp. UA/CO - no US carrier offers a full lie flat seat in business class or AVOD throughout.
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As for the comment about the plane being full of employees, this time of year is precisely when demand to Europe is low and airline employees stand a good chance not only getting on the flight but also getting into the premium classes. There are several sources of information to validate what kind of fare carriers receive and one is average fares and load factor by carrier which can be obtained from DOT data. DL's average fares on its transatlantic network are above average for the US industry, topped only by UA/CO which have higher average fares.
DL and UA/CO both have a high percentage of flights to continental Europe which commands higher average fares... UA/CO's partnership with LH results in very strong traffic to points further than western Europe than what AA, DL, and US carry, so the Star alliance does carry some of the highest value traffic across the Atlantic. For carriers with more focus in Europe itself, DL obtains fares at or above the average.
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Most customer service tracking rates DL at or above average among its peers with regard to service.
As a passenger your perspective is different than that of an airline employee and it is certainly true that if airlines don't provide value and a product which you are willing to buy, then all the benefits to the employee mean nothing in terms of job security.
but how do your comments here stack up with this quote?
I only used to only use United to Asia. I was disgusted though to hear that their management gutted their retiree's pensions and many who retired at that airline in the 2000s lost everything. I won't fly an airline like that throws its employees under the bus and its junior employees stand by and watch as their peers sacrifice it all for the company and management. If this occurs at American they will lose my business. I hope not as I generally have enjoyed the service and the employees on American.
http://airlineforums.com/topic/52671-looking-back/
DL (other than PMDL pilots) and PMCO are the only network carrier employees who continue to have non-terminated pension plans. How are you going to figure out which employees are PMDL and which are PMDL (other than pilots)? Or maybe you'll just choose to fly on foreign carriers which have nationalized health care and richer government funded social security systems.
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DL is not the only carrier that continues to upgrade its product and invest in resources, but within the scope of the discussion here, particularly with respect to benefits, DL's commitment to its pension plans is a costly commitment that it has chosen to make - and one which it clearly hopes will translate into employees who are willing to buy a product and service that you as a consumer are willing to buy.
competition is tough, though, and no company can afford to miss an opportunity to win over a new customer.