Customer Service

[sugarbear]

With the merger how will CS be integrated with US a Union and AA not

 

[robbedagain]

I BELIEVE you would have to vote for the union but not 100% sure

 

[eolesen]

Once there's a single carrier determination, a representation election gets triggered if 35% (give or take a few %) of the pre-merger workgroup is represented.

 

[LowManOnThePole]

They'll have a vote, and since it was turned down but such a slim margin at AA, and pretty much 85% of US is satisfied with CWA representation, there will most likely be a union in the end.

 

[jimntx]

Having watched some of the customer service supervisors in action (ranting on some poor gate agent who is expected to meet the incoming a/c, handle the oversold outbound, give directions to people who wander up at random, work the standby list AND operate the EGR at the same time while watching for too many/oversize bags...and do it all alone because the company has cut staff again), I have never understood why the agents continue to vote down representation. Maybe combining with the US Airways group will do the trick.

 

[AANOTOK]

Having watched some of the customer service supervisors in action (ranting on some poor gate agent who is expected to meet the incoming a/c, handle the oversold outbound, give directions to people who wander up at random, work the standby list AND operate the EGR at the same time while watching for too many/oversize bags...and do it all alone because the company has cut staff again), I have never understood why the agents continue to vote down representation. Maybe combining with the US Airways group will do the trick.

We are shorthanded, lack the equipment to get the job done, lack leadership, have had pay and benefits cut outside and in bankruptcy, and fight among ourselves (within work group and work group vs work group). Heck, just looking at what union representation has done for us, I have no idea why they keep voting it down either.

 

[jimntx]

Now, now. Not all union representation is as inept as that at AA. After all there are examples such as the fact that on an hourly basis, WN flight attendants are the highest paid domestic flight attendants. Airline groups represented by AMFA seem to be pretty pleased with their union. I've not heard any US Airways agents complaining that much about the CWA.

 

[wings396]

They'll have a vote, and since it was turned down but such a slim margin at AA, and pretty much 85% of US is satisfied with CWA representation, there will most likely be a union in the end.

I will have to agree with your assumption, as I think that a majority at US are satisfied with the CWA. Granted that there will always be a portion of members that aren't happy, the CWA has done a far better job for their membership than the IAM has for Fleet. Their wages are on par, if not a tad higher, they have profit sharing, more vacation, and above all they have much better scope when it comes to outsourcing. Going back to 2005, the IAM endorsed a CBA that paved the way for 20+ stations to be outsourced on the Fleet side, while the CWA C/S employees are still on the job staffing those stations.

 

[737823]

I will have to agree with your assumption, as I think that a majority at US are satisfied with the CWA. Granted that there will always be a portion of members that aren't happy, the CWA has done a far better job for their membership than the IAM has for Fleet. Their wages are on par, if not a tad higher, they have profit sharing, more vacation, and above all they have much better scope when it comes to outsourcing. Going back to 2005, the IAM endorsed a CBA that paved the way for 20+ stations to be outsourced on the Fleet side, while the CWA C/S employees are still on the job staffing those stations.

Lets hear 700's spin on this one.

Josh

 

[NewHampshire Black Bears]

We are shorthanded, lack the equipment to get the job done, lack leadership, have had pay and benefits cut outside and in bankruptcy, and fight among ourselves (within work group and work group vs work group). Heck, just looking at what union representation has done for us, I have no idea why they keep voting it down either.

That's a one-word..Easy Answer.

"TEX-ASS" !!!!!!!!!!!!

 

[MCI transplant]

That's a one-word..Easy Answer.

"TEX-ASS" !!!!!!!!!!!!

And here all along I thought it was "TAX-LESS"!!!!!! ------ But than again, That might be because I'm one of those "big bad conservatives"!!!!

 

[eolesen]

That's a one-word..Easy Answer.

"TEX-ASS" !!!!!!!!!!!!

That's a really weak excuse.

WN and CO have/had strong unions. So do Lockheed, and a bunch of other companies in Fort Worth.