ChockJockey
Veteran
- Dec 18, 2008
- 1,393
- 1,350
CS is what we call it when we get someone to cover our shift to take the day off. There are a lot of us that commute so we will work our hours then go back home.
We can work 16 hours on back to back days once a week. Also a lot of us have other jobs so we CS off often.
At AA a full time employee has to work an average of 20 hours per week over a six month period. Any less than that we get out CSs taken away.
The short version is many of us rely heavily on CSs for extra hours or to work another job.
Oh yes. As mentioned, we use a program called Workbrain to manage our schedules. Agents are limited to 26 shift drops per quarter, while shift-for-shift trades are unlimited. Likewise we are limited to one back-to-back double shift per week, but there are exceptions to this. Each year a certain number of vacation days may be allocated as DAT (day at a time) days where one can essentially drop a shift to someone else and use it as a paid vacation day.