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Another Legal case against Southwest Airlines

wnbubbleboy

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There is Bias to this artical but I'm sorry. It made me snicker a little.

Being compared to the evil super power because his girlfreind's jewelry was either lost or stolen is sorta I am not sure what the right word is but how about "crazy"?

I have two words for this guy "X" "BOX". Try it, you'll forget all about the silly jelwery.

On a more serious note:

OK Comrades in PHL, want to fess up? Come on we'll all turn our backs and if it appears there will be no questions asked.



Stu Bykofsky | This plaintiff passenger has high hopes for justiceWHILE I was vacationing in Helsinki a while back, a Finn told me his tiny country had gone to war with gigantic Russia 50 times - and lost each one.
Why do it? I asked. "To teach them a lesson," he said.
That's pretty much why I (think of me as Finland) sued Southwest Airlines (think of them as Russia) after my girlfriend's jewelry disappeared from her suitcase en route from San Antonio.
It's for me, of course, but also for every other air traveler who's ever been screwed over.



On Monday, much to my chagrin (because I would've won by default had they not appeared), Southwest Airlines - in the person of Cozen & O'Connor attorney MaryTeresa Soltis - landed in Municipal Court.
(Southwest offers passengers no frills, but spends large on lawyers to fight its passengers. You got to prioritize, right?)
Since I suspected legal tricks from Southwest, I had accepted the pro bono help of Mark Guralnick, a 22-year courtroom veteran with an aura I like. First, he's a Temple alum. Second, he was a reporter before deciding he might want to buy a new Lexus someday and switched to law. Third, suing airlines excites him.
Guralnick's pre-trial opening salvo was a legal Hail Mary, a motion for summary judgment that basically asked the court to accept my statements as Holy Grail, and move directly to the award phase (a.k.a. my Christmas bonus).
The motion was denied by some prunish judge who was being all jurisprudent, which is not what I was hoping for.
The next step was court-suggested mediation. I hoped Southwest would accept responsibility for the theft of jewelry from Baby Cake's luggage while it was in its hands, but they rejected mediation.
Stubborn as a mustard stain, smug and arrogant, Southwest would rather pay a lawyer than compensate my fiancee. My strategy: Beat Southwest like a rented mule, or at least make it spend more in legal fees than the $549.30 value of the jewelry that one of their sticky-fingered employees stole.



The case went to Municipal Court Senior Judge Morton Krase, who patiently heard - and probed - both sides.
Anticipating Southwest would hide behind its little-known "contract of carriage" (which absolves airlines from responsibility for most everything) Guralnick argued that since I was shown no contract, I had signed no contract and was aware of no contract, the one-sided "contract" is unfair to consumers.
In defense, Soltis first argued I lacked "standing" to file suit. "I'm 6' 2", what does she mean?" I asked Guralnick, who said it meant I'm not the injured party.
Using Solomonic wisdom, Judge Krase ruled that since the jewelry was stolen from a suitcase I owned, I was good to go.
Soltis next tried a legal end run - saying that since airlines are regulated by the federal government, I should take my case to federal court (which reminded me of a Groucho Marx joke.) Judge Krase replied that the incident occurred in his jurisdiction. Do we have to make a federal case out of everything, he wondered?
Soltis next argued I had no physical evidence that a Southwest staffer glommed the jewelry. Judge Krase said courts accept circumstantial evidence and my testimony amounted to evidence. Southwest didn't bother to send a witness.
Arrogant, I told you.
Finally, Soltis turned in a one-inch thick "memorandum of law," citing case law and precedent.
As a matter of fairness, Judge Krase said he'd read the thing before judgment. I wanted to start raving like "Boston Legal's" unhinged Denny Crane, but Guralnick shot me a look that could scrape ice off a windshield.
My day in court was inconclusive, but I'm not Finn-ished with Southwest. I'll keep you posted.
E-mail stubyko@phillynews.com or call 215-854-5977. For recent columns:
http://go.philly.com/byko.
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There is Bias to this artical but I'm sorry. It made me snicker a little.

Being compared to the evil super power because his girlfreind's jewelry was either lost or stolen is sorta I am not sure what the right word is but how about "crazy"?

I have two words for this guy "X" "BOX". Try it, you'll forget all about the silly jelwery.

On a more serious note:

OK Comrades in PHL, want to fess up? Come on we'll all turn our backs and if it appears there will be no questions asked.


...

**Moderator Note: Please refrain from quoting a lengthy post. It just makes it easier for everyone to read follow-on posts. Thank you.**

I'll keep my eyes open to see who's having a REALLY GOOD Christmas.
 
Who is arrogant? What an idiot...

Yeah, you could have settled, but in the long run, I think it's best that y'all didn't. How much jewelry has been "stolen" from passenger suit cases, that never existed?
 
Who is arrogant? What an idiot...

Yeah, you could have settled, but in the long run, I think it's best that y'all didn't. How much jewelry has been "stolen" from passenger suit cases, that never existed?

Assuming this guy's story is for real, I'd be much more likely to suspect that some thievin' TSA "luggage inspector" is the culprit rather than a WN bag-smasher...
 
Here's an update on the drama of the trial. Too bad we couldn't get this on Court TV. This guy really likes us, He really does!



Stu Bykofsky | Judge's upright position: Airline wronged StuSOUTHWEST Airlines' legally desperate and contrived arguments have crash-landed before Municipal Judge Morton Krase, who has delivered a blow on behalf of victimized airline passengers in general, and Your Favorite Columnist in particular.
In his Jan. 5 ruling, Judge Krase - a regular Learned Hand, if you ask me - awarded me the $549.30 I had sought from Southwest (ding!) while denying my claim to some $9,500 in punitive damages.
The award was a victory not just for me, but for every passenger screwed - and then ignored - by an airline.
It was the second good outcome in the case.
A couple of weeks earlier, Southwest had sent out a check for $549.30 - yes, the amount for which I had dragged them into small claims court after they rebuffed my claim.
The check was not made out to me, as compensation for Baby Cakes' jewelry, stolen from my suitcase while in Southwest's care. It was made out to Variety, "a charity we know you support," Whitney Eichinger, manager of regional public relations, wrote in a letter.
She also said my experience with Southwest "is not typical," that the airline "let you down," and provided the donation to Variety "as a measure of goodwill."
Southwest obviously discovered my connection to the children's charity. It seems they put more effort into researching me than into determining which sticky-fingered Philadelphia employee stole Baby Cakes' jewelry.
For those joining this story for the first time, I concluded the theft happened here because when Baby Cakes opened her luggage, the contents were soaking wet. It was pouring in Philly when we landed. Someone had obviously opened the luggage in the rain. Only Southwest employees had access to the bag.
I went postal when I learned Southwest does not take the minimal precaution - employed by other airlines - of using video surveillance in baggage areas. That's negligence. They don't care, I think, because the federal "contract of carriage" - which kicks in, unknown to you, when you buy a ticket - protects them from lawsuits. (Or so they think.)



While Southwest's goodwill gesture is nice, it "does not excuse a lack of care for passengers and their belongings," said my stellar attorney, Mark Guralnick. "Neither does a [contract of carriage] disclaimer made in small print on the back of an airline ticket."
I wondered why Southwest didn't just make the check out to me, aka the plaintiff, and let me decide if I wanted to donate it to Variety.
I called to ask Ms. Eichinger, but she's on maternity leave, and I don't think she got preggers just to avoid me. I reached Southwest's Marilee McInnis, who said the "gesture" came from the PR department, and they'd love to do more, but there's that pesky "contract of carriage."
I'm guessing they sent the check to show the small (for them) amount of money isn't the issue.
If not money, is it principle?
If so, what is the principle - that Southwest stonewalls passengers they've wronged?
Guralnick was happy Judge Krase "applied common sense to a situation in which common sense could have prevented the loss in the first place."
Guralnick's a Jewish Johnnie Cochran, if you ask me.
One of two things happens next. Southwest pays the judgment - and maybe installs video surveillance to show some respect for passengers' belongings. Or they get arrogant and appeal, taking me into Common Pleas court.
You've met a Philly judge, Southwest (ding!).
Do you really want to meet a Philly jury?

--------------------------------------------------------------------------------
 
I applaud the fact that a passenger won, however I wish it could have been somebody less egotistical
 
I think this will open up a case of absolutely ridiculous lawsuits, but he is proud of himself for being an idiot. When I fly USAirways to PHL in July, I can see my jewelry going out to get a Philly Cheesesteak with a ramper. I think this stay in PHL may be free. The spins on this case are far reaching. Until my bags are under video from the time they leave my hand to the time I get them back, I can see me having a lawsuit in PHL everytime. Some people will think this.
 
Just wondering, but does an airline reserve the right to refuse service to a person based on past lawsuits or incidents? As part of the judgement, would it have been possible to stipulate that the plaintiff would no longer be permitted to board another Southwest airlines flight? Seems fair to me...the problem I have is the attitude of folks (not just against Southwest mags and bussie, but against your airline was well) who will sue at the drop of a hat. Can an airline refuse to provide the service to folks like that - thereby eliminating the great savings to San Antonio, or in the case of a legacy carrier, that $200 Philly to Londan flight? Sorry, but if something has value to me, it ain't packed in my luggage.
 
It's about accountability... the airline apparently was not holding themselves accountable for the alleged missing items that were under their care during the trip. I'm not supporting those who sue faster than they can say "hello", believe me. And I'd have to say that while it's probably legal to deny boarding rights to this passenger in the future, it'd probably be a terrible move in the PR department, especially with so many people out there who love to get any dig on WN that they can.
 
or in the case of a legacy carrier, that $200 Philly to Londan flight? Sorry, but if something has value to me, it ain't packed in my luggage.


Thanks for the props. However, is the above some type of native KC dialect? Where is "Lon-Dan"?
 
Thanks for the props. However, is the above some type of native KC dialect? Where is "Lon-Dan"?
it's called typing too fast. Too bad I haven't bothered pointing out your big city mis-spellings. But I can, if you'd like.
 
Stu Bykofsky is quite possibly the biggest moron in PHL journalism. You've read a typical example of his writing style which I guess his editors think sells newspaper.

This guy actaully gets paid to write for a newspaper? Wow. Just one more reason why papers are dinosaurs...I just assumed he was some typically narcissistic blogger.

I'm still unsure why he assumees that it was a WN ramper who stole "baby cakes"s (again...ick!) bling, rather than some TSA goon.

Guess the reason is that it's a lot easier to get compensation from WN than from the TSA!
 
He's back:


IN THE WAR between Your Favorite Columnist and Southwest Airlines - ding! - the Good Guy won.

(To avoid any misunderstanding, that would be me. And if you are surprised that I am not gloating more, that's because I believe in being magnanimous in victory.)

After months of stonewalling, then fighting me in court, the airline has finally decided not to appeal Judge Morton Krase's January ruling in my favor. It ran up the white flag and wrote a check for $596.30, the value of Baby Cakes' jewelry stolen from my suitcase, I fervently believe, by Southwest employees at Philadelphia International Airport.

The check didn't actually come from Southwest. It came from United States Aviation Underwriters, the airline's insurance company. (Southwest earlier sent a check for the same amount to Variety, a charity I support. That attempt to buy goodwill - and to buy me off - did not work.)

So Southwest went to the mattresses over my small claim even though it was insured?

Why would it pitch such a fit if it was insured? I asked my stellar attorney, Mark S. Guralnick.

"I'm sure they wanted to send out the message that they treat their policies seriously, however misguided those policies might be," he said.

"Plus, I'm sure Southwest doesn't want their insurance rates to increase."

God forbid. (Heh, heh.)

Since previous columns about my Battle Royale hit the Internet, I imagine this will, too. So, to the previous "helpful" e-mailers from elsewhere who said I couldn't possibly win:

Whaddaya think now, you dopes!

(Magnanimity doesn't extend to those geniuses.)





I am convinced the jewelry was stolen in Philadelphia because, when Baby Cakes opened the suitcase in which she had hidden her jewelry (she didn't know at the time you can't trust airlines to protect your belongings), the contents were wet.

It was raining hard in Philly when we landed. It was dry as dust in San Antonio when we took off.

Even Inspector Clouseau would deduce - voila! - the suitcase was opened in the rain in Philadelphia.

When I started to look into the theft, I learned Southwest - unlike some other airlines and the Transportation Security Administration - doesn't use video surveillance in baggage areas.

Why? I asked them.

"We trust our employees," they told me.

Flabbergasted, I said I trust my dog, but I still walk her on a leash.

Not taking the minimal precaution of video surveillance reeks of negligence, reflecting disdain for passengers' belongings.

After I wrote about the theft, I heard from airline passengers from around the country who had been ripped off, sometimes mercilessly. Stealing jewelry is one thing, but stealing irreplaceable photos of a family vacation - or snatching cameras from the luggage of troops returning from Iraq - is revolting. There have been enough arrests to prove these aren't isolated thefts.

But when I tried to get figures on theft from luggage, I found they do not exist. The federal government, which can tell me the number of chicken coops in Oklahoma, doesn't keep records, nor do the airlines. I suspect they don't keep those records because they don't want to know.

If they knew, they'd have to do something about it, and that would cost money.

It's self-evident there will be no solution until we get a handle on the dimensions of theft from luggage, and it's just as clear that reporting those stats is not in the airlines' interest.

That's why we need someone in Congress to step up, take the side of passengers and demand theft-from-luggage records be kept.

Any takers?
 
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