"...remember that just 10 years ago, the exact same management team -- virtually no changes have been made -- was running smallish, troubled America West and trying to figure out how to merge its way to the top."
"...some said that made it appear the America West people were in over their heads."
Hey now. On most of the flights I work, the customers in F/C are finding the snack basket preferable to the "gourmet" snack mix (95% pretzels, with one almond, one sesame stick, and a couple of rice crackers) we used to offer. In fact just the other day, I was doing a full tray service in F/C, and after eating his lunch,a passenger asked me if I had any of the fig bars (strictly a snack basket offering).
Wish we could find a solution to such problems as...last week, I was doing a dinner service with ice cream for dessert. In keeping with the fact that we have 16 seats in F/C on an MD-80, I got 16 glass tumblers of ice cream. (Don't know why they didn't offer a few fruit and cheese plates. Those were always popular.) Problem: They provided me with 5 spoons for the passengers. Some had to eat their ice cream with a fork.