eolesen
Veteran
- Jul 23, 2003
- 15,959
- 9,374
@Chris Perry, if it's so bad, why stick around? Indentured servitude ended centuries ago.
@Bigjets, Kreeger was in charge of customer experience. Experience is more than just the airport -- it's the product from booking to lounge to aircraft seat. Kreeger picked up airports after Del Valle quit, so I wouldn't hold him responsible for what's happened there.
Jon Snook is indeed his replacement for customer experience, a good pick. http://www.aa.com/i18n/amrcorp/corporateInformation/bios/snook.jsp
Both he and Franco Tedeschi (http://www.aa.com/i18n/amrcorp/corporateInformation/bios/tedeschi.jsp) started out in the Europe operation when it was growing in the late 1980's, and worked their way up into HDQ.
They're also both MBA-less, which kinda bucks the stereotype some here like to trot out. So maybe there is some hope.
@Bigjets, Kreeger was in charge of customer experience. Experience is more than just the airport -- it's the product from booking to lounge to aircraft seat. Kreeger picked up airports after Del Valle quit, so I wouldn't hold him responsible for what's happened there.
Jon Snook is indeed his replacement for customer experience, a good pick. http://www.aa.com/i18n/amrcorp/corporateInformation/bios/snook.jsp
Both he and Franco Tedeschi (http://www.aa.com/i18n/amrcorp/corporateInformation/bios/tedeschi.jsp) started out in the Europe operation when it was growing in the late 1980's, and worked their way up into HDQ.
They're also both MBA-less, which kinda bucks the stereotype some here like to trot out. So maybe there is some hope.