The incident occurred Friday, onboard American Flight 816, involving Elisabeth Delatour, an advisor to Haitian President René Préval. She was traveling in business class with two minors, her son and her nephew, and had purchased an upgrade for her nephew, Sebastien Delatour.
According to the letter, an American flight attendant identified as Ms. B. Benoist ''rudely insisted, while yelling'' that Delatour's nephew sit in economy class, so that an off-duty flight attendant could sit in the business class seat.
''There is no logical explanation why an employee of American Airlines should verbally aggress a passenger and literally push a child out of his [seat, in] order to replace him by an off-duty employee,'' the consul general wrote.
Even after an American Airlines counter agent came aboard to confirm that the seat was assigned to the nephew, Benoist ''was relentless in her verbal attack against Mrs. Delatour, a full [fare] paying and gold customer,'' Latortue continued.
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According to the letter, an American flight attendant identified as Ms. B. Benoist ''rudely insisted, while yelling'' that Delatour's nephew sit in economy class, so that an off-duty flight attendant could sit in the business class seat.
''There is no logical explanation why an employee of American Airlines should verbally aggress a passenger and literally push a child out of his [seat, in] order to replace him by an off-duty employee,'' the consul general wrote.
Even after an American Airlines counter agent came aboard to confirm that the seat was assigned to the nephew, Benoist ''was relentless in her verbal attack against Mrs. Delatour, a full [fare] paying and gold customer,'' Latortue continued.
story here
