WHY should anyone need to supply FLT Numbers and Dates? THIS INFORMATION should be VERY EVIDENT and APPARENT at OCC and CLP.............
Wanted to follow up with my corporate.communications email and the followup I've been getting from various people who have responded. I have asked for and received permission to share the info in the following email with my fellow employees.
Hi XXXXXX,
I just wanted to give you an update of where we are with our review and analysis of the restricted flights. We analyzed a full year's worth of data and identified every flight that was flagged as "capped" or "restricted" in the Sabre FOS system. Without getting into the nitty-gritty details, I can tell you that there are a few problems that we have identified that we are addressing. To give you an example, we have found that although nothing in the FOS system has changed, it appears that with the increasing capability of the customer to select their own seats through the website or at the kiosks, that problems for load-critical aircraft such as the B737-400 and A321 are created under light loading conditions. Since we use actual seat assignment providing the most accurate assessment of balance possible, when the majority of customers choose to sit forward in the cabin, we tend to be out of balance forward of the forward CG limits. We are taking immediate action to correct this by re-evaluating the CG limits and possibly expanding for relief. We have to this point been fairly conservative with the development of our CG envelope and there may be some room for improvement. These changes must be approved by the FAA and we're likely looking at 3-4 weeks for implementation. There are a few other items we're working on as well to improve the FOS product including better payload prediction modeling that will help in the identification of "restricted" flights. You can expect to see additional changes within the next few months.
Please understand that up until the end of last year, the major focus of our effort has been centered on a safe and legal transition to a single certificate and FOS implementation for "west" operations. While this is not an excuse and I take full responsibility for the data and systems we are charged with maintaining, I think it is important to understand the influences on our decision-making. When we had a choice between two philosophies, we necessarily chose the more conservative approach so we wouldn't jeopardize the certificate merge and/or FOS integration. We are now better able to analyze and tweak the system for efficiencies. Please accept my apologies for any pain caused at the station level, but know we are working hard to improve things.
Please let me know if you have any other questions.
Thanks!
XXXX
So, now they know there's a problem. Let's see how its handled and how long it takes to get some things back on track.
