Web Check In

[trvlr64]

I don't see many people using this feature. I personally won't. Hell I won't even use the skycaps. I only use the kiosks if the lines are excessively long.

Besides most people don't have access to a printer when traveling.

 

[tadjr]

[A href=http://www.usairways.com/travel/webcheckin/index.htm]http://www.usairways.com/travel/webcheckin/index.htm[/A][BR][BR]It appears US now has web checkin available. Did I miss the memo or is this something they are springing on us? I''d love to see the face of the first agent that gets a homeprinted boarding pass handed to them. Anyone see anything about this other than what''s on the website?

 

[phillyguy]

OK thank.[BR][BR]Never see bar code readers on U, other airlines, yes.[BR][BR]I'm sure the quality of the printers each passenger uses will affect the sucess of this

 

[phillyguy]

tadjr[BR][BR]Just saw the post over on Flyertalk. This should be interesting when they are printed on everyone's home printer. Wonder why the bar code?[BR][BR]Seems strange they would roll out more stuff without communication.[BR][BR]Phillyguy[BR][BR]PS: next thing you know they may even do flight notifications!!

 

[welsh44]

[blockquote]
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On 12/20/2002 1130 AM phillyguy wrote:

tadjr

Just saw the post over on Flyertalk. This should be interesting when they are printed on everyone's home printer. Wonder why the bar code?

Seems strange they would roll out more stuff without communication.

Phillyguy

PS: next thing you know they may even do flight notifications!!
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[/blockquote]
You ARE joking, right? Since when has communication been USAirway's forte?

 

[tadjr]

The bar code is there because some cities have scanners to "on" pax when they board. We were a test city (dont know if we're still testing, but we're still using them) and have scanners at 3 gates. When a pax boards, you put the bar code under the scanner and it shows their name and seat on the screen showing they are ok to board and it show the seat on'd on the boarding seat map screen. Its not a fancy system and its sometimes slow to use, but its the old "buy the minimum to get by" system we all know and love. It almost eliminates the need to have an agent run and on tickets. Only problem is the kiosk isnt quite set up to have the bar code yet and there is still the need for some tickets to be done the old way.

 

[ClueByFour]

[blockquote]
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On 12/20/2002 11:12:22 AM tadjr wrote:

[A href="http://www.usairways.com/travel/webcheckin/index.htm"]http://www.usairways.com/travel/webcheckin/index.htm[/A]

It appears US now has web checkin available. Did I miss the memo or is this something they are springing on us? I'd love to see the face of the first agent that gets a homeprinted boarding pass handed to them. Anyone see anything about this other than what's on the website?
----------------
[/blockquote]

While this sounds like a good thing, especially for those folks who now have to get a BP before security to make the TSA happy, it would be nice if US would inform their frontline employees about it first.

Somebody please tell me they sent a memo out to you guys on the front lines. Please.

 

[Heinrich]

Actually, for the tech savvy business types, this feature brings USAir into the 21st century when compared to Delta, NW & Others.

 

[tadjr]

No problem.[BR]Found out there was a note in the briefing yesterday stating that as of today web checkin would be available, but that was it. [BR]Someone today actually had a home printed boarding pass! The agent had remembered reading something about it yesterday so they didnt have a hard time boarding. They were at a gate that didnt have a scanner so we couldnt tell if the bar code will work with the scanners we have. There is no where to tear the stub off so you dont end up with a stub to board. The agent is supposed to write your seat number on a boarding envelope. We'll see how it goes.[BR]

 

[Do_it_for_Dave]

"Web check-in capability comes at a key time for our customers, as both the Christmas travel season and new Transportation Security Administration (TSA) security checkpoint access procedures get underway," said Al Crellin, US Airways executive vice president of operations. "This new online capability creates yet another check-in alternative, complementing e-ticket kiosks and ticket counters during this busy and transitional time."

 

[Heinrich]

Just wait for the inevitable "Free 1,000 miles for your first web check in". Just hope that not too many people dust off Epson ink jets, because their nozzles clog. Imagine reading those things

 

[Squonk]

Front line employees were "briefed" while we were on the line this afternoon. CSS brought us memo to review while we were doing battle. I believe there is a Focus reference. I think it is:[BR][BR]F*PPD/WEB/CHECK-IN[BR][BR]Incidently, the new E-Upgrade system is working great from my perspective. Saves a lot of time and supposedly saves the company $700,000.00 a year in direct mailing costs. Now they just have to address the US20 and US2 award certificates to SST cunundrum. sp[BR][BR]PS: Thanks tadjr for starting a thread that doesn't talk about you know what.[BR]

 

[geo1004]

If going to E-upgrades saves US $$$700K a year... good job. Make it easier for upgrades and save money!!!! I dare to say they have done something great for passengers AND bottom line AND front line employees at the same time!!!

Wahoo!