WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,662
- Banned
- #31
I'm speaking as ONE stakeholder in DL. I don't need anyone else's permission to go after new business - the rest of DL's stakeholders are professionals who will do what they need to do to maximize every revenue opportunity.
What no one at DL outside of a very select few will do is make a singular decision that we don't want a customer's business. There might be a few customers per year that are put on a blacklist and are asked never to fly DL again - but that is an extraordinarily rare event.
Again, we'll take all of the revenue of any customer that isn't satisfied with the service they receive from any airline.
What no one at DL outside of a very select few will do is make a singular decision that we don't want a customer's business. There might be a few customers per year that are put on a blacklist and are asked never to fly DL again - but that is an extraordinarily rare event.
Again, we'll take all of the revenue of any customer that isn't satisfied with the service they receive from any airline.