Let me add my two cents here. First of all, I seem to be one of the few people to whom AC was always a gentleman. Before you get up in arms, I also saw his treachery and hate for PHL.....as well as his incompetence.
I find it curious that he "resigned" rather than "retired". At his age and years of service, he was easily eligible for retirement. I wonder what kind of message he is trying to pass by "resigning".....
As to the "Xmas meltdown", there was a lot of blame to go around. I worked the ramp that entire week and lived the meltdown first-hand. A good deal of the blame sits with PHL local management. Although there were some forces beyond their control, they could have easily handled the crisis. One of the contributions to the meltdown was that along with bad weather, flights were cancelling due to crew shortages. Many of these were once-a-day destinations and, since the bag chute was already overtaxed with all of the local bags, there was no place to put all of the bags. Management shut down the "cold" belt (used for transfer bags that are either too early or too late) and had no answers as to what to do with all of the bags. In frustration, we were forced to "cut the carts" outside the bag chute and run back to get the next flight. By the first evening, management knew there was trouble with LOTS of bags sitting. Had they used their heads, they would have solicited some people to stay overnight (and pay them enough to make it worth their while to stay), man the bag chute and process the left-over bags for the AM flights. Instead, they just ignored it, pretending it would go away. By the next day, it was worse because there were now TWICE as many bag carts sitting.....which made it impossible to work flights as there were no empty bag carts. So, for example, a cancelled flight to MCO. The bags were left to sit among the multitude of "cut carts". They could have offered 8 hours (11PM to 7AM) to 10-20 agents to man the bag chute and clean up each night's mess. Although it may still not have fixed everything, bags would have moved. Instead, this MCO example caused people to be without their bags for almost a week! Management allowed these carts to sit for DAYS. While AC may have been responsible for the underlying staff shortages, management had no problem "mandatory-ing" those of us who DID show up for work.......some common sense could have made for a lesser meltdown. Local management knew well that we were shortstaffed long before Xmas. We were just told to "do what we could with what we had....."