US Airways Deploys More Self-Service Kiosks
- Thread starter OldGuyinPA
- Start date
Pb,
I do not treat passengers rude or otherwise., and yes I am respectful to them
This the beauty of this.
My appearance would surprize everyone..
No one exactly what and how I feel.
This greatly hurts me, as a once upon a time loyal time to mgmt.,NFW>>
And no, I;ve been or had a mgmt position.
But, if you treat your employees with dignity and respect they in turn will pass that along.
Touche!
I do not treat passengers rude or otherwise., and yes I am respectful to them
This the beauty of this.
My appearance would surprize everyone..
No one exactly what and how I feel.
This greatly hurts me, as a once upon a time loyal time to mgmt.,NFW>>
And no, I;ve been or had a mgmt position.
But, if you treat your employees with dignity and respect they in turn will pass that along.
Touche!
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On 6/6/2003 11:30:24 PM Staffer wrote:
The fact is kiosk do not have bad days. The kiosk does not have an attitude, finacial worries or wonder if everything at work is going to run smoothly. Agents have these burdens and , unfortunately, these burdens may cause problems the passengers do not need to be exposed to.
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Just curious. Does management have bad days? An attitude? Financial worries? If so, do those burdens cause problems the airline does not need to be exposed to?
By the way, I''m have more hair than AC.
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Well jeez, who doesn''t?
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On 6/6/2003 11:30:24 PM Staffer wrote:
The fact is kiosk do not have bad days. The kiosk does not have an attitude, finacial worries or wonder if everything at work is going to run smoothly. Agents have these burdens and , unfortunately, these burdens may cause problems the passengers do not need to be exposed to.
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Just curious. Does management have bad days? An attitude? Financial worries? If so, do those burdens cause problems the airline does not need to be exposed to?
By the way, I''m have more hair than AC.
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Well jeez, who doesn''t?
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PITbull
Veteran
- Dec 29, 2002
- 7,784
- 456
Staffer,
I Understand your thoughts.
It is also Labor's/employees goal to be profitable... Why? Cause it means staying in business. That's all well and good, however, Management endeavors to make profits, not to keep our jobs...cause if they could eliminate more, without risking value, they most certainly would. They want the profits Whereby senior executives get bonus compensation in addition to "share value" which translates to millions in personal income...WE as "rank and file" do not.
Problem I have with this NEW management, they only know how to reduce costs (and we all know how they did that); they do not know how to address a revenue "short fall" and market the airline. Southwest has higher labor costs, bigger airline, more personnel. And guess what? LESS management, specifically...VPs.
I respect your thoughts, though.
I Understand your thoughts.
It is also Labor's/employees goal to be profitable... Why? Cause it means staying in business. That's all well and good, however, Management endeavors to make profits, not to keep our jobs...cause if they could eliminate more, without risking value, they most certainly would. They want the profits Whereby senior executives get bonus compensation in addition to "share value" which translates to millions in personal income...WE as "rank and file" do not.
Problem I have with this NEW management, they only know how to reduce costs (and we all know how they did that); they do not know how to address a revenue "short fall" and market the airline. Southwest has higher labor costs, bigger airline, more personnel. And guess what? LESS management, specifically...VPs.
I respect your thoughts, though.
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On 6/7/2003 7:35:27 PM PITbull wrote:
Problem I have with this NEW management, they only know how to reduce costs (and we all know how they did that); they do not know how to address a revenue "short fall" and market the airline. Southwest has higher labor costs, bigger airline, more personnel. And guess what? LESS management, specifically...VPs.
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On 6/7/2003 7:35:27 PM PITbull wrote:
Problem I have with this NEW management, they only know how to reduce costs (and we all know how they did that); they do not know how to address a revenue "short fall" and market the airline. Southwest has higher labor costs, bigger airline, more personnel. And guess what? LESS management, specifically...VPs.
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Please explain, then, where the UA codeshare, LH codeshare, Star alliance, additional seasonal European destinations (DUB/SNN), additional Caribbean destinations, RJ order, etc. fit into the equation. It takes time to build revenue -- generally much longer than cutting costs.
PITbull
Veteran
- Dec 29, 2002
- 7,784
- 456
USflyer,
Management is still screaming "cost reductions". They are still complaining about a revenue "short fall" even future...that''s their reasoning behind taking the additional 5% deferral.
U reported to the business community that the United Code share is generating more money than they had anticipated...however, to the employees, they still "whine"....
They presented another one of them "slide presentations" to the Labor advisory committee stating "gloom" ahead.
Can YOU explain?
Management is still screaming "cost reductions". They are still complaining about a revenue "short fall" even future...that''s their reasoning behind taking the additional 5% deferral.
U reported to the business community that the United Code share is generating more money than they had anticipated...however, to the employees, they still "whine"....
They presented another one of them "slide presentations" to the Labor advisory committee stating "gloom" ahead.
Can YOU explain?
Managment is responsible for most things that go on within the corp. Moral included. They are expected to create profits,policies,and to work with the people that do their work. When a company is in a poor economic state, they tend to ignore the latter. Looks to me like someone is ignoring their responsabilities and creating a hostile work envirnment by not living up to their end of barganing agreements and basicly treating people like s***. Merely suggesting that one should not be disgruntled while having their throat cut is a little far fetched.
Seatacus
Veteran
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On 6/7/2003 1:44:00 AM PineyBob wrote:
Just for the record! I am not a "PAX", I am a customer, a human being, not a code or a dehumanizing slang like PAX! It''s CUSTOMER, Thank you.
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Hey Piney, no disrespect meant but that''s what we call our "customers". We tend to shorten or nickname things to save time and our sanity. I would never say that to you or call you to your face if I were serving you at my counter. Pax or customer, there is two syllables I don''t have to say. I guaratee you that we understand that the "Pax" pay our wages and deserve the best we have to offer. We could probably start another thread and list all of the nicknames we use in our industry. Could be fun.....On 6/7/2003 1:44:00 AM PineyBob wrote:
Just for the record! I am not a "PAX", I am a customer, a human being, not a code or a dehumanizing slang like PAX! It''s CUSTOMER, Thank you.
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Since the counters don't open until 4:45am (or there abouts) why aren't the kiosks lefted active?
Complain to Morning manager, at PIT. She is supposed to be staffing the ticketing counter 2 hours before the first departure. Also, the kiosks are not operating 24 hours because a customer service rep is supposed to be available to help (baggage tag printing, etc.)
Complain to Morning manager, at PIT. She is supposed to be staffing the ticketing counter 2 hours before the first departure. Also, the kiosks are not operating 24 hours because a customer service rep is supposed to be available to help (baggage tag printing, etc.)
PitBull,
I could not agree with you more. The employees too are interested and focused on profitability. And yes, the executives do get bonuses. Al Crellin gets a bonus if the airline runs on time and passenger complaints are few and PWOBs are below .003. What is interesting is that if the company does not fair well on the profitability side, he will still get a mjority of his bonus. Yes, I too would have loved getting the perks he is getting and my bonus, which I never got, was based on airline performance, but the company had to make money first. Sometimes things do not seem fair, but heck, that''s life. Al''s risk factor(s) were probably ten-fold to mine. He could have one bad day and Siegel could say your outta here. But, that most likley would have not happen to me.
Another thing, WN''s labor cost is as high if not higher than US, but their work rules make up a huge difference. WN''s employees often seemed to be brain washed and would have given their first born when Herb was calling the shots. But thing again, I would trade 2 WN agents for just 1 US agent any day. Sorry WN, but that has been my experience.
Good luck PitBull, may US reign again someday.
I could not agree with you more. The employees too are interested and focused on profitability. And yes, the executives do get bonuses. Al Crellin gets a bonus if the airline runs on time and passenger complaints are few and PWOBs are below .003. What is interesting is that if the company does not fair well on the profitability side, he will still get a mjority of his bonus. Yes, I too would have loved getting the perks he is getting and my bonus, which I never got, was based on airline performance, but the company had to make money first. Sometimes things do not seem fair, but heck, that''s life. Al''s risk factor(s) were probably ten-fold to mine. He could have one bad day and Siegel could say your outta here. But, that most likley would have not happen to me.
Another thing, WN''s labor cost is as high if not higher than US, but their work rules make up a huge difference. WN''s employees often seemed to be brain washed and would have given their first born when Herb was calling the shots. But thing again, I would trade 2 WN agents for just 1 US agent any day. Sorry WN, but that has been my experience.
Good luck PitBull, may US reign again someday.
