Unveiled new US Airways website!

[Charlie_Tuna]

I just thought that http://www.usairwaysinfo.com should be directed new usairways.com website. But they didn't. Because I liked www.usairwaysinfo.com looks real neat screenshot and alot better. I wish webmaster should go back to college in taking courses like designer, artist and system improvement.

Who's authorized to approve new usairways.com website?

:angry:

You may need to report US Airways Webmaster Technical Support if you have problem. Please tell them about this situation. They will fix the error problems.

Please complete and submit the following form when you are having technical trouble with our site or are requiring assistance with booking reservations or accessing your Dividend Miles account online. An agent will typically respond to your request within 24-48 hours. If this schedule will not provide a timely response, please contact our Internet customer support desk directly at 800-327-7810.

http://www2.usairways.com/awa/content/cont...upportform.aspx

 

[reznc]

My understanding about FF balances. They will not read accurately for a few days until the migration of all data is complete. Do not worry, they have not lost miles, as for the rest I have no comment.

 

[tadjr]

The DM account info is impossible to understand and read. The goal must be to confuse us so that we don't have any idea what we are actually earning compared to what we should be earning. Miles added, miles subtracted, check marks all over the place...

Not sure what you're seeing on your account, but mine was pretty straight forward and easy to read.

 

[Diamondbacks2004]

I've received an email message from Julie as US Airways Internet Support Specialist says, Thank you for taking the time to report this error in our system and helping to better our website! This is a known 'bug' and will be fixed in a timely manner. Thank you again for your feedback and your support of our airline.

If you have any further questions or concerns, please feel free to reply http://www2.usairways.com/awa/content/cont...upportform.aspx or call our USAirways Internet Support Desk at (800) 327-7810.

The website and combined frequent flyer plans was debuted starting May 21st and integration will run until June 9th.

Be patience! <_<

 

[jcooke]

The website and combined frequent flyer plans was debuted starting May 21st and integration will run until June 9th.

Be patience! <_<

The problem is that nobody in their right mind would try to launch some type of "develop and fix it on-the-fly" website for a major airline. It's simply heinous - this is IT 101, folks. You test the hell out of something before it gets released, fix the problems encountered, release the site to a small section of the public, test more, fix the problems, then only once you feel comfortable hanging your job on the line then its showtime.

Some of the biggest issues i've encountered:

Javascript errors - if you try to type in a city via PHL or ROC or any other 3-digit airport code the website does not take it. It only accepts the cities via "Philadelphia, PA (PHL)", the format that gets translated on the fly IF JavaScript is working properly.

Secondly and just as important is the fact that you aren't presented the opportunity to see the fare rules (only the fare basis) before entering your payment information. I haven't needed to purchase a ticket yet on the new website, nor would I chance it. I like to know exactly what kind of ticket I'm purchasing and the rules that are associated with it.

-JC

 

[Diamondbacks2004]

MasseyBrown quote says, "The new management elected to bring Information Technology, which the old US had outsourced, back in house in Phoenix. What they are doing is trashing the old US stuff (operated by EDS) and spreading AWA systems all over the company."

So it figures that the new systems will look like the old (and very good) AWA systems.

I don't know anything about that; but the EDS contract is history.

EDS stands for "Electronic Data Services"??????????

 

[US1YFARE]

Not sure what you're seeing on your account, but mine was pretty straight forward and easy to read.

You are kidding, right? How much account activity do you have? It lists all of my flights since January on one long page with red check marks. A more reasonable way to look at it would be for the current statement activity to be shown and you can go back to see more if you need to. There is just too much going on. It's hard to find the flights that were credited because of all of that TOP TIER BONUS garbage they added. And then there is elite adjustments and non-elite adjustments.

 

[trvlr64]

So it figures that the new systems will look like the old (and very good) AWA systems.

I'll REPEAT myself 1 more time. This was an opportunity for the HP IT department to create a new & BOLD website. Copying the existing HP website and changing the color scheme is cheap and shows no imagination.

the HP reservations system (shares) is worlds ahead of the old US reservations system (sabre) but when it comes to customer's websites.......the old US was EASY to use and clean looking.

 

[Travels2mch]

Not sure what you're seeing on your account, but mine was pretty straight forward and easy to read.

I couldn't even get to mine.....got errors everytime I tried.

 

[Diamondbacks2004]

New unveiled US Airways website screenshot is here.

 

[US1YFARE]

That website is garbage. All I get are errors. Did anyone think about testing it before they released it????????

How about this one: The departure city does not match one served by US.

Uhhh, Philadelphia isn't a city you serve? How about PHL? What the heck do I have to type in to get it to work? And, then when I lookup the airport, it doesn't give me any options to choose from. Just an empty menu. Oh, this is beautiful. This isn't even half-a$$ed like the rest of the crap they do, this is just completely moronic.

 

[LCC_#1]

That website is garbage. All I get are errors. Did anyone think about testing it before they released it????????

How about this one: The departure city does not match one served by US.

Uhhh, Philadelphia isn't a city you serve? How about PHL? What the heck do I have to type in to get it to work? And, then when I lookup the airport, it doesn't give me any options to choose from. Just an empty menu. Oh, this is beautiful. This isn't even half-a$$ed like the rest of the crap they do, this is just completely moronic.

I got alot of error messages too. All I can think of is that, like the employee site, thousands more hit than usual to SEE the new site caused alot of problems. I'm not sure if the very best IT's could prevent that, but then I'm not an IT person.

I must say the website was abit disappointing as I was hoping for something visually more dynamic...not sure what that is. AND, I like fun stuff about the carrier and found NOTHING. There was NO list of a/c, what we fly, what they look like, or how they are configured. Let's hope it improves with time.

 

[tadjr]

I guess its too late to change back to the ones that worked? Are we charging people who make reservations over the phone today because the website says we dont serve XXX? I've tried a couple times today to see flights, and none of the cities work. A note on the front page stating the thing isnt working right would be helpful. Where's the "Pardon our dust" guy when you need him?

 

[mbmbbost]

Add one more "It sucks". Can't log on, access my reservations, my DM account, book flights....nothing.

 

[flyingcat]

No large airline has ever rolled out its new website without major problems. Look at Frontier they had to put the old one back up for a while. There is no full proof way to have every possible bug to be noticed until after release.

To those who say it is not bold. Have any of you ever used the old US website? Id take a buggy HP version over that disaster eny day. The low fare finder is much better and you can now see first class fares on the same display as coach. Small things but they are revolutionary tools compared to the tools that the old US site was capable of.

Anybody remember what happened when AA rolled out its site.