'Thanks for flying Useless Airways ...'

[Jimmy Neutron]

http://www.pittsburghlive.com/x/pittsburgh...e/s_471798.html

:down:


The new US Airways, one year later Some of the 'heavy lifting' is done, but plenty of work remains:

http://www.timesonline.com/site/news.cfm?n...78569&rfi=6

 

[luvthe9]

The Trib sucks, always has.

 

[LCC_#1]

The Trib sucks, always has.

Ok, so you are an "intelligent" writer for the trib. You probably fly alot, and like many of our trusted FF's here, know what works in this industry and what doesn't. First of all, interlining with other carriers (STAR) seems nice, but to most smart travelers spells disaster. The smart FF will carry his bags with him as he/she realizes that bags get lost and interlining bags creates the question of who exactly IS responsible. So the smart traveler will buy their lotions and toothpaste when they get to where they're going.

Mr Colin is not very smart. He is the writer of a newspaper that has never really been nice to US Airways, so any article from that newspaper raises eyebrows with credibility questions. Secondly, the the Tribune is not the New York Post...or is it? Referring to airlines endlessly as USELESS AIR or AIR USELESS is something you would see in tabloid newspapers, from writers that seek attention. A serious newspaper writer would be much more professional. Colin was NOT professional.

It is no longer cute for journalist to use THEIR power to blast something that has happened to them on a personal level. I find it funny how this man hated feeling POWERLESS yet he stopped at nothing of using HIS power of the press. And how are any of us to believe how much is true and how much is his personal anger exagerrating in the press. Were any of us there? Should we give this man 100% of our faith that what he is saying is 100% true? I think not! People lie for their cause and journalist have a storied history of exagerrating to make a story better.

Is this story true? I'm sure some of it is. I would challenge Colin to educate himself on the realities of air travel and that all the perils of the industry do not fall on US Airways as his article seems to suggest.

In the meantime, his article came across very clearly....A little boy throwing a tantrum and calling names, not wanting to take responsibility for making POOR choices. He is NOT MA and Pa US traveler who think everything works perfectly and becomes upset when it isn't. He is a well read and well traveled individual who decided to use his power to somehow attempt to demean all 35,000 US Airways employees as well as Air Leangous (sorry spelling) instead of simply writing the company about the 5 or so individuals involved. POOR!! Consider the source!! :down: :down:

 

[Boeing Boeing GONE]

Wow most newspapers deal with world events, but no this
guy is crying because EI or US lost his bags, i'm sure this has not happened to anybody else before thats probably why it is breaking news for this pathetic newspaper. Most pathetic whingy thing i have read in a long time..

Do us a favour Colin Mcuseless reporter, Stay at home. It's
nice and safe there and leave the travelling to real people who are not whinging wimps..

 

[JS]

Re the Trib article ... it's an op-ed piece. Duh.

Next week -- letters to the editor ... NOT NEWS

 

[CLTBWIDAYSYR]

Sorry to be a buzzkill, but I'd be pissed off too. He has valid points and I certainly wouldn't have wanted to spend eight days in Ireland without MY stuff (and neither would any of you).

 

[gabby]

Sorry to be a buzzkill, but I'd be pissed off too. He has valid points and I certainly wouldn't have wanted to spend eight days in Ireland without MY stuff (and neither would any of you).

Think its bad being a customer? Try working here!

 

[CLTBWIDAYSYR]

Think its bad being a customer? Try working here!

I do. 19 years now.

 

[ringmaruf]

At the baggage claim office, an utterly useless Useless Airways employee basically asks, "What do you expect me to do? I only work here."

He's lucky to have his teeth.

Wow, what a nice, mature guy.

With an attitude like that, I can't say I'm shocked the employees didn't go out of their way breaking their backs for him.

Oh, and the fact that US and EI are not partners makes it almost certain that he picked the itinerary he did just to save $12.

 

[CLTBWIDAYSYR]

Why all this "blame the customer" talk. Does anyone doubt that no one from US called the man back? Look at our website as a prime example. Have a problem with an IT issue on usairways.com? We'll get back with our customers in 10 to 12 business days. Sorry, not a way to run an airline. We have the worst baggage record in the industry, for God's sake! Time to step up to the plate and FIX things, not blame a customer who got screwed.

 

[ringmaruf]

Why all this "blame the customer" talk. Does anyone doubt that no one from US called the man back? Look at our website as a prime example. Have a problem with an IT issue on usairways.com? We'll get back with our customers in 10 to 12 business days. Sorry, not a way to run an airline. We have the worst baggage record in the industry, for God's sake! Time to step up to the plate and FIX things, not blame a customer who got screwed.

Well, of course, it *was* EI's problem, and the rules about that sort of thing are really quite clear.

And I, of course, am a customer, not an employee, and I still fully think this guy sounds like a grade-A ####.

 

[Dog Wonder]

Eberwein says "Doug is smoking crack"

Best PR ever.


Yes, I know she was kidding.

 

[trvlr64]

I decided to respond to Mr. McNickle's article. I emailed him today.......here's my email.......


> Mr. McNickle,
>
> What exactly was the purpose of your "editorial"? Was it your need to have a
public tantrum in a "useless" newspaper? Or do you have an ulterior motive?
>
> It seems to me that you don't travel enough domestically or internationally to
realize that your luggage is ultimately YOUR responsibility. I happen to travel
every week of the year for work. And I've been doing this for 9 years.
Internationally and domestically. Has USAirways lost my bags? Ofcourse. But
I'm also smart enough to know if I check 1 piece of luggage that my carryon
luggage will have enough cloths for 2 or 3 days incase of airline operational
issues.
>
> And just to let you know. USAirways has only lost my luggage twice in 9
years. Why such a low incident? Because I know better than to check any
luggage. I even spent 3 weeks working in Asia (Tokyo, Seoul, Taipei, Chia Yi
and Cheju Do island) with nothing more than 1 carryon and my computer briefcase.
And I had clean underwear every day.
>
> So to end this email, I'd like to thank you for writing such an assinine
column in a totally useless newspaper.
>
> Enjoy your future trips.




And here is his response..........

Mr. Trvlr64,

Thank you for writing such a useless, rationalizing and assinine e-mail.

Colin McNickle


Guess Mr. McNickle can't take the heat and should probably not be writing for a newspaper. Poor baby.

Why all this "blame the customer" talk. Does anyone doubt that no one from US called the man back? Look at our website as a prime example. Have a problem with an IT issue on usairways.com? We'll get back with our customers in 10 to 12 business days. Sorry, not a way to run an airline. We have the worst baggage record in the industry, for God's sake! Time to step up to the plate and FIX things, not blame a customer who got screwed.

Oh please. This customer....and I mean ME, knows exactly what to expect when I check my luggage. And if I don't know something about how operations work for an airline or any business I make it my business to find out by asking questions.

This "reporter" and I use the term lightly is a first class moron. He has an avenue in that "newspaper" and I use that term lightly as well, to write an article or op-ed or basically a b1tchfest to whine and moan. He needs to get a life.

When he travels as much as I do, or Piney or Art or US1YFARE then Mr. McNickle can complain. Until then, write your article and when finished hit the DELETE button.

 

[US1YFARE]

This customer....and I mean ME, knows exactly what to expect when I check my luggage.

Yes, that if it did arrive on the same flight as me, it will take anywhere from 1 to 4 hours after I land in PHL to retrieve it from the carousel.

 

[trvlr64]

Yes, that if it did arrive on the same flight as me, it will take anywhere from 1 to 4 hours after I land in PHL to retrieve it from the carousel.

I think you need to go back and re-read......he's from PIT. Our wait times for luggage is roughly an hour!! B)


Don't start........

He was wrong to write this article and you know it.