Thanks AWA

[N346PS]

I posted this on another site but it got no attention for the people involved. I flew my old girlfriend rdu/phx, on a retiree guest pass, she got shot down in phx due to a weather delay, but by the fact she has never been a non-rev traveler before she didnt have a clue, but she did say everyone in phx was very nice. THANKS!

 

[FutureUScapt]

I've been through PHX twice in the past two months as a non-rev and I found everyone to be very helpful and friendly too. I wish I could say the same about LAS...

 

[desertgal]

The never-ending issue in LAS is that there is high turn-over, and so many gate agents are inexperienced.
Couple that with a very strict mgmnt style there.
Newbies are easily brainwashed and it seems there is never a msg of "Take Care of Your Fellow Employees".
More like, Don't Take a Delay for Non-Revs or Non-Revs Are More Trouble Than They are Worth.
LAS employees generally don't think for themselves, or think outside the box.
But I blame it on local mgmnt.
Keep in mind, I'm generalizing and talking mostly about newbies.
I started in LAS, and have many friends still there.
The senior group knows how to work around mgmnt.

 

[Awa Contract]

have had that experience in LAS too.

 

[AIRWOMAN]

have had that experience in LAS too.

Me too............other airline employees non reving ahead of HP employees. :down:

 

[PhxMama]

Although there have been bad experiences non reving, its nice to know that there are good ones too! I have had both and really appreciate the agents that go above and beyond for their fellow employees, whether at the ato, on the a/c or on this board.(Thanx, HULA!) CSR, Lisa A in PHX was just a sweetheart when non reving. I wish we had an internal Above and Beyond Program. Too many employees go unnoticed when helping and only those that interact with our customers are recognized.(usually)

 

[EricLv2Fish]

I've non-reved quite a bit and I've only had one sour face. I kinda brought it upon myself. I fell asleep during a two hour lay over after a redeye (I was waiting for a connecting flight). When I woke up I saw the door closing. Thankfully an attendant at another gate called someone and they opened the door for me and I got on. She gave me a sour face, but I probably deserved it! Non-Reving has been a very enjoyable experience and a super benefit.

 

[acmech]

That is good to hear...... Good customer service starts from within. Take care of your own employees equally like you would take care of customers......

 

[Ramp Rat]

The never-ending issue in LAS is that there is high turn-over, and so many gate agents are inexperienced.
Couple that with a very strict mgmnt style there.
Newbies are easily brainwashed and it seems there is never a msg of "Take Care of Your Fellow Employees".
More like, Don't Take a Delay for Non-Revs or Non-Revs Are More Trouble Than They are Worth.
LAS employees generally don't think for themselves, or think outside the box.
But I blame it on local mgmnt.
Keep in mind, I'm generalizing and talking mostly about newbies.
I started in LAS, and have many friends still there.
The senior group knows how to work around mgmnt.

And the guy who formally ran LAS is now running Philly ?

 

[Breath_of_Fresh_USAirways]

I posted this on another site but it got no attention for the people involved. I flew my old girlfriend rdu/phx, on a retiree guest pass, she got shot down in phx due to a weather delay, but by the fact she has never been a non-rev traveler before she didnt have a clue, but she did say everyone in phx was very nice. THANKS!

There was gunfire at PHX, recently? How come it didn't make the AZRebumblic?

 

[Fly4Free]

There was gunfire at PHX, recently? How come it didn't make the AZRebumblic?

ROFL. Last night there was a mini-mircroburst at PHX! I was at work, and then all of a sudden our power went off! It was kinda weird, actually.. I knew the monsoon season is starting early in Phx according to the news station here, but.. wow.. such storms lately.