PHL to ARN on Friday trip report

[US1YFARE]

I never said that it happened during the first 2 hours. You're a tool. Put some more words in my mouth won't ya. My wife has something you seem to lack which is class. The FA's asked her to give up my daughter's seat for the affected pax and she complied as she herself wouldn't want to sit next to puke. Because of people like you U gets a bad name. I'm not bashing U nor talking bad about the company, but because of your comments I may avoid flying on U in the future. It costs more money to gain a customer then to keep one. Your rude responses reflect poorly on the employees at U.

Oh, Mr. Monitor....is there really a reason to call me a tool? (the rest of you stay out of this)

Just look at all of your past posts. You constantly bash U and U's employees. I am not a U employee...I could care less if you fly them again. And by the looks of your post, I would bet they could care less as well. Should I go back and start pasting some of your posts here? You know an awful lot in those posts and plead ignorance here. You bash U and bash U and bash U.

And, you are the one who said 6 hours of the flight was left...the entire flight time from gate to gate is less than 8 1/2 hours...you do the math.

 

[exagony]

Oh, Mr. Monitor....is there really a reason to call me a tool? (the rest of you stay out of this)

Just look at all of your past posts. You constantly bash U and U's employees. I am not a U employee...I could care less if you fly them again. And by the looks of your post, I would bet they could care less as well. Should I go back and start pasting some of your posts here? You know an awful lot in those posts and plead ignorance here. You bash U and bash U and bash U.

And, you are the one who said 6 hours of the flight was left...the entire flight time from gate to gate is less than 8 1/2 hours...you do the math.

Go right ahead and post past replies I've made. I could care less. The fact of the matter is that my wife and family had what I consider to be an unacceptable issue on their flight. I don't know how long the flight is but thanks for looking it up for me. If you are not a U employee what do you care about this issue. Go pound sand and cry to the almighty "Monitor" as you seem to be doing. You are probably right that U wouldn't want me to fly them again because "I am speaking up about a problem". As a former U employee I have posted my opinions as I saw them at the time and since I had a stake in the game I had every right to. You on the other hand apparently have no stake in U so buzz off. Yes, by the sounds of it you are a tool. Now go cry to the monitor.

Thank you for the one poster who posted the info for contacting U. I should've asked for a supervisor's contact as that is more of what I was looking for and maybe I wouldn't have had to deal with US1Yfare.

 

[US1YFARE]

As a former U employee I have posted my opinions as I saw them at the time and since I had a stake in the game I had every right to. You on the other hand apparently have no stake in U so buzz off.

Yes, plead ignorance but then admit the truth when you are cornered. A very bitter individual indeed. You know where to go complain if what you are saying is true...I'm sure you did enough of it when you worked for U. As for me....BIZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ.....don't get stung! B)

 

[Bobby]

So, your a former employee, yet didn't know where to obtain a contact number or address?

Interesting.

 

[barbeetantrums]

The FA's asked her to give up my daughter's seat for the affected pax and she complied as she herself wouldn't want to sit next to puke.

The plot thickens...

 

[tug_slug]

So, your a former employee, yet didn't know where to obtain a contact number or address?

Interesting.

I worked at U for 17 years and beings Im no longer working there I wouldnt know where to get a contact number or an address other than to ask on this board.

Personally I think exagony has a legitmate complaint, his wife should have refused to give up the childs seat and let the passanger that was sitting next to the drunk suffer for the rest of the flight.

Beings that wasnt done I dont see Customer Relations doing anything about the matter they already have his money Im sure they could care less whether he flys US Airways ever again.

Way to go U your one in a million

 

[zethya]

This is better than watching a Soap Opera.

 

[N965VJ]

When my wife returns I will get all the info needed and I will demand the firing of the FA's.

Don’t forget to mention that the FAs left the 1L door open for the duration of the flight.

 

[MarkMyWords]

My wife has something you seem to lack which is class. The FA's asked her to give up my daughter's seat for the affected pax and she complied as she herself wouldn't want to sit next to puke.

Exagony,

Before you post things in a fit of rage, perhaps you should get all of the facts. Were you aware of the fact that there were 5 opens seats on the flight? Were you aware of the fact that there are cabin crew rest seats that any crew member would offer to a customer before inconveniencing another customer?

Obviously your wife in some way felt compelled to offer the seat next to her for whatever reason. Perhaps it was because she does have sucha good heart. Perhaps that is something that you could learn from her.

Things aren't always as they appear and unless you have all the facts of what transpired, you are going off half-cocked. I would refrain from sending that letter until you have actual facts to back your story.

But hey, that is just me.....

Also.....if you were "just coming on here to get an address" of contact information, why the big story. Why not just ask for information?

 

[exagony]

WHOA! Wait a minute! I just re-read this post and Lord knows that I'm a bit of a stickler on customer service. Heck some might say "Prima Donna", But who the "Bleep" are you to demand that anyone be fired?

God you sound like the Sherry Groff, Kerry Carstairs ilk that the Sancastle thankfully got rid of.

If I was the Executive VP of Customer Service and I got a call or letter demanding I fire someone, I'm not even sure I'd investigate. However if you present a well written, calm narrative that relates only to the facts as to what transpired in your view then you have my undivided attention and the end result is someone may indeed lose their job.

I've seen it the other way around. On a flight to FRA, we had this piece of Euro-Trash being really insulting to the LODO, threatening her job and all of that because he had to pay for cocktails. I walked over and handed her a business card and told her "If anything comes of this get in contact with me and I'll back you up. You did nothing wrong"

I can't help but wonder why I get this gut reaction that someone has an axe to grind and is looking for a freebie?

YPiney, you are right that maybe I overreacted about "getting the FA's fired" - the situation as presented to me pisses me off. Now as I told one who PM'd me, when my wife gets home I will ask her to retell me the story along with all the details. If at that time I think that it still warrants being reported I will do so. Now it is true I wasn't U biggest fan in the past but in this case I have no axe to grind. I don't want these FA's to be fired if they did not do anything wrong. But if they did, then they should be (my opinion). I am not looking for money or anything. Although I wrote about "getting a lawyer" - I was/am pissed off that, if what my wife states is true, that my family was put in a potentionaly dangerous position with drunk, belegerent pax. You are correct that there are 2 sides of every story, and I'm sure the FA's involved have their side. I am just stating the facts as I know them and would like to hear their side of the story too. Maybe these pax were drinking prior to the flight and got by the gate agent and the extra alcohol served by the FA's set them off. I myself will let this issue rest, here at least, until I get to sit down and get ALL of the info and then I'll decide what to do. By the way it shouldn't matter if you are a one time customer or a fly every day customer, if a customer has a problem on a flight they should be treated equally.

 

[FlyDeMetrius]

According to my wife, the individuals were "tipping" the FA's in addition to the price of the drinks. The flight was #326 on June 30th. I am sure she won't be the only one complaining to U about this. I believe she was sitting fairly close to the individuals in question. Even if the only $ exchanged was for the wine the FAR's prohibit serving alcohol to any person that appears to be intoxicated. Now I believe U flight attendants are FAA certificate holders (not sure though) but if they are there could be certificate action against these individuals. I am not trying to raise trouble, just looking for who to call and get this addressed.

Couple of things

I'm not here to blash anyone especially your wife however this doesn't sound right.

Your wife was able to see that the person was being "tipped". Was your wife keeping count on the bottles and transactions and dollar amounts that well... How, she was able to see that the flight attendants were being tipped?

You worked for US Airways for 17 years yet you referred to the male flight attendants as "stewards"

You can sign on to this website, get the FAR's verbatim, yet you couldn't go to www.usairways.com and get contact information. If you worked for the company then of course you should know that you go through Consumer Affairs, customer Relations, or even call reservations and ask for the information

The key here is they appeared to be intoxicated maybe to those flight attendants they didn't look like they appeared to see intoxicated and maybe just maybe they got air sickness. As many people have been on airplanes and have had nothing to drink and puked the entire flight.

 

[Whatnow?]

According to my wife, the individuals were "tipping" the FA's in addition to the price of the drinks. The flight was #326 on June 30th. I am sure she won't be the only one complaining to U about this. I believe she was sitting fairly close to the individuals in question. Even if the only $ exchanged was for the wine the FAR's prohibit serving alcohol to any person that appears to be intoxicated. Now I believe U flight attendants are FAA certificate holders (not sure though) but if they are there could be certificate action against these individuals. I am not trying to raise trouble, just looking for who to call and get this addressed.

Interesting....was your wife seated with the "drinkers" to see how much cash was handed over on each transaction? Was she able to count it from her seat somewhere else on the A/C? You know, a lot of things look totally different from another standpoint on the A/C. I was part of a crew a long time ago that recieved a 6 page letter on how bad our flight was.....it was written by a passenger who said she observed all of this going on in the A/C. It was TOTALLY erroneous and quite comical! This passenger who wrote the letter was never involved in any situation she described but felt somebody should know about what she thought she saw.....just a little background on that flight it was over 3 hours late because of a mechanical and the passengers had previously boarded 2 other A/C prior to our departure. So, in other words she was PO'd enough to write a book about her experience. things don't always look like they appear when you are not directly involved.....hmmm isn't there another thread going on right now about this right now?

 

[exagony]

Couple of things

I'm not here to blash anyone especially your wife however this doesn't sound right.

Your wife was able to see that the person was being "tipped". Was your wife keeping count on the bottles and transactions and dollar amounts that well... How, she was able to see that the flight attendants were being tipped?

You worked for US Airways for 17 years yet you referred to the male flight attendants as "stewards"

You can sign on to this website, get the FAR's verbatim, yet you couldn't go to www.usairways.com and get contact information. If you worked for the company then of course you should know that you go through Consumer Affairs, customer Relations, or even call reservations and ask for the information

The key here is they appeared to be intoxicated maybe to those flight attendants they didn't look like they appeared to see intoxicated and maybe just maybe they got air sickness. As many people have been on airplanes and have had nothing to drink and puked the entire flight.

Well I never said I worked for U for 17 years - that was another poster - I did however work for U for 6 years. Now since I haven't worked for U since 2000, I don't know all the addresses that U has now that they have merged with America West. If this situation plays out to be true, I don't want "Customer Affairs" dealing with it where it would most likely be buried - I want someone in power who will address the situation. As far as being sick you are correct, many people do get sick and that's not the issue. The pax involved were drunk and were apparently still being served alcohol by the FAs and getting bellegerent to the point that apparently the crew was threatening to have police meet the aircraft. Now if my wife was able to hear this conversation and is not embellishing her story ( she is as straight a shooter as can be) then maybe she was sitting next to or in front/behind these pax, I will ask her where this all took place in relation to her seats. Maybe some of the FA's on the flight might view this and be able to chime in with their perspective and if I'm wrong then I'll put my tail between my legs and shut up about this. My wife did state that one of the pax who was with the trouble makers, gave the bellegerent pax a sleeping pill to calm him down. Now if she was close enough to know this I would be led to believe that this entire incident occured within a row or two of where she was sitting. Like I said if upon rehearing the story from my wife and getting all the details, if I believe a report would be warranted I will do so. If not the issue will obviously be dropped.

 

[USCREW]

Are you related to Heinrich?

 

[RowUnderDCA]

I still like my idea of a day on the internet without unnecessary outrage. Some people are addicted to outrage and they LOVE the internet. An opportunity like an off-hand, vaguely described story of an unpleasant flight coupled with a bulliten board with which one could likely find an argument would be hard to resist for an outrage addict.

But i guess if you took unnecessary outrage of the internet, all you'd have left is porn and ebay.

On the other hand, I think puke can be complained about if there's any suspicion that it was caused by over serving.