PHL baggage debacle over the past couple of days....
- Thread starter PBI2FLL
- Start date
And it was!!
2 motors in the bag chute burned up over the Holiday.
Why do you have to be a horse's rear and blame the agents?
- Thread Starter
- Thread starter
- #3
I'm not blaming any one person, but I'll tell ya what..I'm tired of picking up the pieces.
Bambi
Member
- Sep 17, 2005
- 88
- 0
AMEN! WE'RE ALL TIRED OF IT! Most of the baggage calls into RA tonite were PHL (aka US tagged) related! Many, many of them! Heard rumors also that they are mistagging bags, leaving them off flts, or just plain not doing anything! We're all baffled. THought they got new equipment? Thought things were better? Why... if there was issues yesterday morning, no bags arriving in LAS or PHX tonite? (27dec)? If there was something wrong with equipment and a meltdown ensued, why no communication to inform agents taking calls or at least at the destination city BSO's, so we can better service the pax? I just don't get it? Bottom line...help us too. If there are problems with mechanical issues, equip, etc... a little communication goes far!
Try telling someone about to get married her dress still isnt in LAS (after 2 days) and they only flew nonstop PHL LAS!
I'm sorry, but here we are, now joined with US, and again having to pickup the pieces of the same messes we had last year that dominoed across the entire industry! Just doesn't make one bit of sense! If there truly are mechanical issues...THEN CALL MANAGEMENT TO THE PLATE NOW!!!!!!!!!!
You guys in PHL my as well give up, you'll never get no credit...There are always going to be problems, and the first ones that get the blame are the agents...
I guess no one realizes that the PHL airport is an aged facility with a gaggle of baglines that are only as good as the maintenance performed on them...Sounds like someone should be bitching at the city and not the agents...
I guess no one realizes that the PHL airport is an aged facility with a gaggle of baglines that are only as good as the maintenance performed on them...Sounds like someone should be bitching at the city and not the agents...
Sorry folks but with the 1940's era baggage handling system in place at ALL the Legacy & Low class carriers there should be absolutely NO important bags checked.
If it absolutely has to be there, than pay the folks that excel in that department.
Until the airlines decide to pay for the infrastructure to properly track bags each step of the way than this is going to be par for the course. All in my humble opinion of course.
Imagine, not only knowing where every bag is in real time but knowing who put it there and when. On my end I would have the most accurate bag count for my plane possible. Heck the bags counts could be transmitted to load control as soon as the last bag was loaded and the rampers free to do other things. Pax could have email alerts whenever thier bags were delayed with the new eta etc etc etc this could really save on agent time dealing with this. In fact the local baggage claims office could be virtual and outsourced to south america... heh heh heh... "hold one moment sir I must call my supervisor in Buffalo"
RF
From what I've heard from people I know who actually work inside the bagroom is that besides the belt problems that we've been having, TSA is holding everything up with the screening. My girlfriend's mom flew direct PHL-PBI last night, checked a bag about an hour and 15 min. before her flight, and never received it. The reason? TSA got backed up. I think it ended up going out on the last flight of the night down there.
Mtnman928
Advanced
I was on the Jumpseat headed to FLL and after a big delay getting to the runway (deicing, low visibilites and a couple of ground stops)we finally get on the runway only to have the tower tell us to contact Company. I didn't hear the exact coversation but the captain starts shaking his head and says we have to go back to the gate. Apparently, the bags on the aircraft were from the inbound flight, BDL I believe, and they had to be taken off. So off we go to the gate, another 45 minutes because of the wx conditions, and off go the bags.
Which bag belt is it that unloads bags from an aircraft at the gate?
Mtnman
ringmaruf
Veteran
Do people even think before they open their mouth and spread these hurtful rumors? Who here believes that PHL agents are deliberately mistagging bags? The notion is ridiculous, but people will apparently say anything about PHL.
And I've checked bags about 200 times in the last 4 years, with the vast majority of my trips either originating or ending at PHL. US has lost them exactly three times. Twice due to TSA delays at PIT, once they misconnected at LGA. Never PHL's fault--they've clearly not been perfect, but they're not completely awful, and the problems have not been the employees fault. (Oh, and I don't really mind at all when US loses a bag, they've always been delivered the next day. It's certainly not the end of the world, though that's probably also because I know better than to check anything I can't live without. I think all three times the agent at the BSO has remarked on how calm I was!)
PQAKnow-It-All
Advanced
I admit, I moan and groan as much as the next guy about the bag problems. Quite frankly, I do not think the rez sups are the right people to take these calls..but that is another argument.
What I do have a problem with is the 'storey' that PHL has no numbers for us to call them at. When we (RA) have to take baggage calls, that involve the PHL market, we MUST have a way to contact our co-workers out there to resolve problems...it is so bad, that *if* (god-forbid, IF) there was an emergency with a UM, or senior, or some other urgent necessity, we have NO way to contact PHL...this is ridiculas.
We really have a big problem taking the calls (lets face it, who WANTS bag calls haha), but dear lord, give us the damned tools (and phone numbers) so that we can do the job! This frustrates us immensely, and many times comes out as us b!tching about PHL employees, when it really isnt the employees, its our lack of ability to SPEAK to the employees so we can solve the problem.
I agree, you folks in PHL do get pooped on alot, not just on these boards, but in the company...there are some that deserve it, but it obviously is not appropriate for the station as a whole.
PS. For those of you out in PHL...or anywhere else for that matter...You can always telex us at PHXRRHP and RNORRHP, to let us know of situations like the bag belt problem. This gives us alot of fuel to handle the customers. RA for HP is in only 2 centers, and those addresses are for each location..Communication may help solve some of our problems.
What I do have a problem with is the 'storey' that PHL has no numbers for us to call them at. When we (RA) have to take baggage calls, that involve the PHL market, we MUST have a way to contact our co-workers out there to resolve problems...it is so bad, that *if* (god-forbid, IF) there was an emergency with a UM, or senior, or some other urgent necessity, we have NO way to contact PHL...this is ridiculas.
We really have a big problem taking the calls (lets face it, who WANTS bag calls haha), but dear lord, give us the damned tools (and phone numbers) so that we can do the job! This frustrates us immensely, and many times comes out as us b!tching about PHL employees, when it really isnt the employees, its our lack of ability to SPEAK to the employees so we can solve the problem.
I agree, you folks in PHL do get pooped on alot, not just on these boards, but in the company...there are some that deserve it, but it obviously is not appropriate for the station as a whole.
PS. For those of you out in PHL...or anywhere else for that matter...You can always telex us at PHXRRHP and RNORRHP, to let us know of situations like the bag belt problem. This gives us alot of fuel to handle the customers. RA for HP is in only 2 centers, and those addresses are for each location..Communication may help solve some of our problems.
PQA, in fairness to them (= ATO's) they are too busy handling people face to face to often even pick up the phone. When someone is carrying on in your face the last thing you want to do is pick up the phone and let the caller hear someone ranting in the background. They do not have the resources to be all to all.
Can I add that on the East we all take baggage calls, yes, every single rep is trained to handle those calls, so that is another reason it is not advisable to call, as every customer believes their bag is more important than anyone elses.
I agree, sometimes to know the reason and advise the passenger does help alleviate the position, however, please never believe any ugly rumors you hear about the ATO's, they are always working their tails off to keep the ops as smooth as they can be.
Can I add that on the East we all take baggage calls, yes, every single rep is trained to handle those calls, so that is another reason it is not advisable to call, as every customer believes their bag is more important than anyone elses.
I agree, sometimes to know the reason and advise the passenger does help alleviate the position, however, please never believe any ugly rumors you hear about the ATO's, they are always working their tails off to keep the ops as smooth as they can be.
bookmdano
Advanced
- Jun 23, 2004
- 166
- 0
"In fact the local baggage claims office could be virtual and outsourced to south america... heh heh heh... "hold one moment sir I must call my supervisor in Buffalo"
That's funny! Since US did outsource its baggage claims office to an outsourced company in San Salvador last spring and all supes are in INT (not BUF). I'd not bother wasting my time calling SAL baggage claims. I'd fly down to that baggage receiving company in Alabama and wait for my bag to arrive there, it would be quicker (4-6 months).
Now IMO, any airline with 1/2 a brain would scan every baggage bar code like UPS, Fedex, DHL does and be able to track the bag as though it had a built in GPS system. But lets back up a minute and remember who we are dealing with here. Some companies would rather pay out exorbitant amounts of money in claims (real and fabricated) and pissoff their customers and the 150 people that that one customer told their story to, than upgrade their technology and fix their problems.
That's funny! Since US did outsource its baggage claims office to an outsourced company in San Salvador last spring and all supes are in INT (not BUF). I'd not bother wasting my time calling SAL baggage claims. I'd fly down to that baggage receiving company in Alabama and wait for my bag to arrive there, it would be quicker (4-6 months).
Now IMO, any airline with 1/2 a brain would scan every baggage bar code like UPS, Fedex, DHL does and be able to track the bag as though it had a built in GPS system. But lets back up a minute and remember who we are dealing with here. Some companies would rather pay out exorbitant amounts of money in claims (real and fabricated) and pissoff their customers and the 150 people that that one customer told their story to, than upgrade their technology and fix their problems.
