Passengers Separated From Bags

[BoeingBoy]

Passengers Separated from Bags

"We're operating flights just carrying baggage, not passengers, from Philadelphia to our hub in Charlotte," Kudwa said.

Jim

 

[USFlyer]

US is a mess. When they lose me as a passenger, things are bad. I'm probably the most brand loyal person one could ever meet. I switched to NW for almost all of my transcon flights back in September and was toying with switching back to US January 1. But, since US is rolling over tier miles over 100K, I'l be starting the year with 375K or so tier miles. Seeing all the negativity flying around (excuse the pun), I think I'll wait. I want US to succeed, but they need some operations people real fast. All the concessions -- employee or vendor -- in the world can't solve the operational problems.

Also, this is slightly off topic but I'm curious: Does US still have customer feedback sessions? There are so many little (probably at little to no cost) things US could do to improve its image and product, yet no one in CCY seems to be doing them (or care for that matter).

 

[tadjr]

Just some claim numbers as of 10pm on Dec 24th.
The first number is open claims and the second number is actual bags missing.
TPA 314/583
FLL 574/1183
MCO 491/993
DCA 244/388
BOS 433/743
CLT 412/674
PIT 401/625
PVD 368/602
ORF 276/485
PHL 739/1202
CLE 191/314
ORD 257/429
MIA 113/189
LAX 213/330
RDU 420/776
RIC 283/489
BDL 380/628
BUF 190/319
LGA 250/357
MSY 107/212

I think we just found out where our paycut is going to go. Minimum delivery charge in Tampa is $9. per bag ranging up to $150 or so to Gainesville or Naples areas. You do the math!

 

[deltawatch]

This is not new ..... Al Crellin has been working on this problem ............... FOR 5 YEARS.

 

[BoeingBoy]

Updated Story

Jim

 

[BoeingBoy]

PHL Inquirer Story (may require free subscription)

Phila.'s unexpected slumber party

Jim

 

[EightySix]

Just some claim numbers as of 10pm on Dec 24th.
The first number is open claims and the second number is actual bags missing.
TPA 314/583
FLL 574/1183
MCO 491/993
DCA 244/388
BOS 433/743
CLT 412/674
PIT 401/625
PVD 368/602
ORF 276/485
PHL 739/1202
CLE 191/314
ORD 257/429
MIA 113/189
LAX 213/330
RDU 420/776
RIC 283/489
BDL 380/628
BUF 190/319
LGA 250/357
MSY 107/212

I think we just found out where our paycut is going to go. Minimum delivery charge in Tampa is $9. per bag ranging up to $150 or so to Gainesville or Naples areas. You do the math!

[post="231383"][/post]​

Wow that is absolutely incredible. If you add on whatever the passenger is going to get for expenses yesterday could potentially cost US half a million dollars. Just for baggage. Just for one day. Yikes.

 

[planeirish]

These spokepersons not sure of how many bags are lost and how many flts were affected should spend today at the airport and ask the families whose holidays have been in a hotel instead of with family how they have been affected. CNN should send someone to a member of senior mgmt house and see if they know about this and what is being done to address it.

The CEO should call every officer and all of them meet in PHL and treat this like a major flight incident. Get in front of of TV reporter and take ownership. I dont think an apology will do any good. They need to tell the customers that they are addressing it. It should addressed "PRONTO". They need to do damage control. That is what Coca Cola did when they had the contamination problem in Belgium. The CEO owned they problem and told folks they were addressing it. Thank God for what few airport and reservation agents that have been delivered this awful Christmas present and what they have tried to do to help.

 

[Bear96]

Am I the only one who has trouble feeling sympathy for those who knowingly fly U through PHL anymore? The problems are well-documented and well-known. I guess if you wave a cheap enough ticket in front of someone's nose they'll bite, but then they assume the risk.

 

[700UW]

You won't get any Executive to take ownership of the problems, they will spin it and blame it on the employees as much as possible.

 

[PITMTC]

You won't get any Executive to take ownership of the problems, they will spin it and blame it on the employees as much as possible.

[post="231405"][/post]​

Actually, from what I have seen on TV, company spokespeople are blaming the weather from two days ago which put things out of whavk on the Ohio region and have even stated that staffing is not an issue.
The passengers will make form their opinion on that as well as their own experiences.

 

[JS]

Am I the only one who has trouble feeling sympathy for those who knowingly fly U through PHL anymore? The problems are well-documented and well-known. I guess if you wave a cheap enough ticket in front of someone's nose they'll bite, but then they assume the risk.

[post="231401"][/post]​

Apparently so. Blaming the customer is a poor business strategy.

 

[CPRich]

US is a mess. When they lose me as a passenger, things are bad. I'm probably the most brand loyal person one could ever meet. I switched to NW for almost all of my transcon flights back in September and was toying with switching back to US January 1. But, since US is rolling over tier miles over 100K, I'l be starting the year with 375K or so tier miles. Seeing all the negativity flying around (excuse the pun), I think I'll wait. I want US to succeed, but they need some operations people real fast. All the concessions -- employee or vendor -- in the world can't solve the operational problems.

I'm up there with you - 365K to start the year, but my latest statement says "No Activity For This Statement Period " and, other than an award flight this week, I'm done for the foreseeable future. When you've lost the most loyal (3M+ lifetime, 8 yrs CP, PrefPlus before than) you're done.

Maybe I'll come back. Maybe not. Good luck.

 

[Bear96]

How am I "blaming the customer"? What is going on in PHL shouldn't be, but it is easily avoidable.

 

[MCORORES]

This has been a problem for years in PHL and as one poster stated...Uncle Al has been working on this problem for quite sometime but yet the problem remains. Someone will be held accountable but it will not be the one who should...AL. You know what they say slides downwards....