Non revving on AA

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mrbreeze

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Feb 8, 2011
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I need to take a trip with my daughter this week, traveling on AA through DFW. Is there a way to get an accurate check of seats available on the AA flights? 
 
I have checked my IDTravel, but the smiley faces are misleading. When requesting just AA flights, the one I want has a smiley face, however, when pulling up all airlines on the route, the same AA flight has a frowney face. I called the AA employee 800 number and got some guy who was no help at all. Since I was not an AA employee, he wouldn't help me, would barely even talk to me, and had his nose up in the air. I was pissed....with that kind of attitude, this merger is gonna suck.
 
Any thoughts?
breeze
 
I thought I saw somewhere that we would have that ability soon, maybe even now. Hopefully someone can tell you where to look. Maybe ask on the AA board for someone to look up a specific flight number.
 
On AA.com, it appears that if you start booking a flight, an option is to choose your seats. (Happens BEFORE you pay :) ) Perhaps if you try to book a flight, you may get an idea of whats available in the seat selection process, then just cancel the booking.
 
Or wait until someone comes on here that really knows... Lol
 
mrbreeze said:
 
I have checked my IDTravel, but the smiley faces are misleading. ....
 
Any thoughts?
breeze
Click to expand...
 
Are you dissing the new corporate culture?  The new "Employee Mollification By Smiley Face"?
 
I have had a little contact with AA agents at LGA.  Pretty much useless if you show up in a US Airways pilot uniform and ask for help.  My experience with Delta, United and Southwest agents at LGA is polar opposite.
 
I know now why that airline, AA, got its nickname.  
 
I am rethinking my hopes that US would come up to "AA standards."  At least US agents don't look at other employees as a burden to be endured and affronted.
 
JFK Fleet Service said:
Broad brush you're painting with there, glad you're pillorying all of AA based on your admittedly small sample size.
Click to expand...
 
I did find out, later, that the official AA policy for non-AA jumpseat riders is that agents are not required to be of any help, although it is still within their ability.  So, the broad brush does indeed have a foundation in corporate policy (the only such policy that I know of in the industry.)
 
It wasn't as if they were even busy; there was no one at the podium but me and there were three of them.  Nice, don't you think?
 
Some agents at LGA are like Stepford Wives in some respects,management has terrorized them to the point that they are virtually incapable of acting autonomously.
 
They do it to us too, you didn't get any unusual treatment there.Wait 'till you experience MIA...
 
I think what it boils down to is that there simply hasn't been enough structural change/dissemination of information in how things should/will operate,like the travel priority Breeze mentioned.
 
I don't know what they're telling you guys, but we've got Pravda and Red Star trumpeting 'Glorious workers paradise' at every turn and very little actual information regarding the tens of thousands of minute details that need to get in synch.
 
Right now the biggest thing they're interested in is MBR numbers...bags bags bags.
 
Think Dustin Hoffman in "Rain Man"... "Yeah, Yeah, gotta' transfer the bags, definitely need to transfer the bags".
 
JFK Fleet Service,
 
Maybe you can kindly volunteer your services to the OP by way of providing the requested loads in a PM?  Karma works both ways, ya know?  It might help in alleviating the perception of this being a bAAstard airline. 
 
Here's the original SNL "Total Bastard Airlines"... it doesn't help my argument that the skit mentions a connecting flight in PIT... who had a hub in PIT?
 
https://screen.yahoo.com/total-bastard-airlines-000000788.html
 
mrbreeze said:
I need to take a trip with my daughter this week, traveling on AA through DFW. Is there a way to get an accurate check of seats available on the AA flights? 
 
I have checked my IDTravel, but the smiley faces are misleading. When requesting just AA flights, the one I want has a smiley face, however, when pulling up all airlines on the route, the same AA flight has a frowney face. I called the AA employee 800 number and got some guy who was no help at all. Since I was not an AA employee, he wouldn't help me, would barely even talk to me, and had his nose up in the air. I was pissed....with that kind of attitude, this merger is gonna suck.
 
Any thoughts?
breeze
Click to expand...
The smiley faces on myIDtravel are indeed pretty useless, calling  the AA nonrev line (is it in house or outsourced?) is hit and miss.  There are a couple of Facebook pages for airline employees to share load info; I have found that to be the best option.  
 
With FCFS boarding, it's annoying to be unable to check in other than at the airport.  Does anyone known when US folks will have access to Jetnet?  (I doubt that Wings will be modified for AA check in)
 
The good news is that my experiences have been quite positive, very nice airport agents.  
 
  • Thread Starter
  • Thread starter
  • #10
OK,
 
Thanks to JFK Fleet for the PM and offer to help.
 
I did as algflyr suggested and took the flight bookings to the next level where I got a good look at seats available, thanks, good idea. However, if you have to review several flights, it could be time consuming.
 
breeze
 
There are a few points to add here:
 
1. The company asked all employees to NOT call or ask gate agents or phone agents for non rev information.  We were all provided myid travel for that information, and yes, those faces are not always accurate.
 
2. I think it was in the latest crew news that travel information for the newly combined airline would be available in very early August.
 
3. Some go on aa.com and check the flight loads by booking the max number of seats available. So for example if you book 6 coach seats and only first comes up, then you know that flight is full. The down side is that you can't see how many non revs are ahead of you or below you.
 
4.  I commute like nobody's business... 1 leg, 2 legs, sometimes 3.  The absolute worst experience almost every time is SWA and those planes are laaaaaate. Try asking a phone agent how a flight looks - "7 or more seats", gate agents are rude, flight crews are nearly perfect living zombies or they look cautiously around and bemoan how long their work day is going to be.
 
Delta crews are nice and fun to talk to and hang out with, but the planes seem really, really old and I'm not sure what that is about. Maybe it was just that msy flight on that day?? Then again, I remember an AA flight dfw/tus in which I thought to myself "I'm sitting on metal!"
 
I'm still pretty positive about this merger even though finding correct non rev information on AA is difficult for me too, but I'm doing this weekly, not just once. Please try to be patient and let the company create a positive experience for all of us.
 
Thank you to jfkfleet ..........
 
For what its worth, I commuted in and out of LGA on AA before I was an AA employee, and the agents were always helpful to me.
So were the US agents when I would commute to PHL from LGA
 
(at my old carrier, I used to bid trips that began and ended with deadheads, so I could deviate off the DH segments and position myself to pick up and terminate trips in PHL and CLE without having to report to my base)
 
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