Name On Wings?

[EyeInTheSky]

US-did not have names on aprons/not mandatory.

They used to have first name pins on aprons.

 

[proudf/a]

Years ago at the "southern" division, a good friend who was a very senior f/a was given a form to fill out requesting what name she wanted on her new wings. She put her payroll number in the blank! Of course, the supervisor, Ms. Buzz-saw, called her on the carpet for her impertinence. But I think it's the perfect solution!

If they go to requiring names on pilot wings, I will request "Captain" be printed on mine! That's really all any passenger needs to know. The company will have not one bit of difficulty finding the right one.

I have never offered a customer my employee number. I have always given my name if requested. If a customer has a beef with a f/a, all they need is the date and flt number, a name is not required. The company will contact all working f/a's on that particular flt. I have in the past when a customer is upset with me about something, and has asked for my name. I have filled out a comment card for them including my name, and given it to them and said be sure to send this to Consumer Affairs at this address if you feel the need to write a letter please add all the information I have provided for you on it. Needless to say this has told them I do not give a damn if you write a letter with my name on it, an I never heard a thing from it.

 

[Light Years]

They used to have first name pins on aprons.

When you were in the transatlantic division you were given six name bars. Two that said Cabin Service Director, two that said Purser, and two that had just your name. One was to be worn on the blazer or dress and the other was to be worn on the apron. You were allowed to put whatever you wanted on them within reason. I heard one F/A had O. Miss on hers (as in "oh, Miss? Do you have any pillows?").

 

[nycbusdriver]

Needless to say this has told them I do not give a damn if you write a letter with my name on it, an I never heard a thing from it.

Great tactic! When someone threatens to write me up, I just ask if they would like to borrow my pen!

 

[proudf/a]

Great tactic! When someone threatens to write me up, I just ask if they would like to borrow my pen!

Thats a good one too, I have to remember that! thx

 

[HP_JACK]

confused... I have no problem with my first name being on my wings. However i will not give out my emp #.

 

[gonzo]

IMHO the only name that should be on the wings is US AIRWAYS, USA or some company related icon. It should always be your choice to display your name to customers.

 

[phasersonstun2]

This one is easy... for security purposes, NO NAMES.

 

[firstamendment]

Like I said in the other thread, it's not the flight attendants that I have had issues with--I don't care if you have your name on your wings. But, if a customer asks for your employee number, you should be required to give it to the customer. I have had 1 or 2 employees refuse to give me their employee number--both in phl--one gate agent who said, you know, what, don't even start with me and a ticket agent who said, i wasn't rude, NEXT!

On a recent flight, there was an outstanding "A" F/A who really went out of her way to thank the customers. I asked her for her "name and number" and then realized how it sounded and we both looked at each other and she said, "I knew what you meant". I've called consumer affairs to pass along more compliments far more than I have called to complain.

As a customer, you just want employees who are accountable for their actions. That's it. I don't expect FA's to gush or be at my beck and call--I just expect a friendly face and good customer service.

And, I think it is nice when the F/A in FC comes over and says, good morning Mr. US1YFARE, I'm so and so. I never call him/her by their name, but I think it is nice and I think it is nice that they use my name. I also think it is a really nice gesture, when they say, to you and the person next to you....i see you are both chairman's preferred and i want to thank you for your business--you may not realize how far that goes.

Gotta put my 2 cents in here.

I feel best etiquette for asking for a name for complimentary reasons is to just say.."I think you're doing a great job and would like to write a letter to the company. When you get a moment, could you write down your name and digits?" When someone wants to write me a good letter, I can't get that info to you fast enough.

If someone will not give you their name, always try to remember what part of the cabin they worked, the gender of the f/a, the race if there are more than one represented, and a pretty good description. If you say, that male f/a, that would work if there is only one male f/a. Same with the ladies...

BUT BUT BUT....DO NOT ask other F/A's for another person's name. I HATE when customers do that. I was not in the fight...don't drag me in it. If I didn't see it, I have no proof that what you are claiming is true. And if you try to tell me what happened, this is not 3rd grade. Both of you are adults and you should talk to that person. They just might realize they were acting wrong and say they are sorry. We do sometimes have bad days and lose touch with reality. If that doesn't work, do as I said above.

Also, please do not tattle to the agents. They have NO power over the flight attendants in that regards and you are wasting their time.

Most importantly, to all of you, if you like what we do, tell US. That means more then any note from inflight...if you ever see it. A thank you means sooo much more in person.

I hope this gave some good insight.

 

[US1YFARE]

Also, please do not tattle to the agents. They have NO power over the flight attendants in that regards and you are wasting their time.

Most importantly, to all of you, if you like what we do, tell US. That means more then any note from inflight...if you ever see it. A thank you means sooo much more in person.

Tattle to the agents--are you kidding me--those are the people with whom I usually have a problem.

And, being very honest, unless the F/A's were complete buttheads, which is not frequently, I ALWAYS say, "Thank you very much. Good luck, hang in there." It may be queer, but I do appreciate good customer service and I realize that things were and are tough.

 

[firstamendment]

Tattle to the agents--are you kidding me--those are the people with whom I usually have a problem.

And, being very honest, unless the F/A's were complete buttheads, which is not frequently, I ALWAYS say, "Thank you very much. Good luck, hang in there." It may be queer, but I do appreciate good customer service and I realize that things were and are tough.

Only as tough as we make them, my friend.

 

[US1YFARE]

Only as tough as we make them, my friend.

how refreshing to hear an optomistic voice now and then