Monday's "airline"

[WNrforlife]

Don't remember anyone in my department giving up a cent. Although people were more senstive (and still are) to maintenace warrenty items which save us millions during the course of a year. So, we all contribute even if we don't give back pay.

With that being said, how much incentive do you think the mechanics who have givebacks imposed on them expidte warrenty items and save their company money.

[post="192639"][/post]​

Don't sweat it bubbleboy, borescope's just jealous because he doesn't work for a real airline that knows how to make money and not gouge the flying pubic.

 

[Cart Pusher]

October 18 show -- not good for Southwest IMHO

In the involuntary bump scene, they didn't seem too eager to get volunteers. I didn't even see any announcements for volunteers, although that could have been edited out (why?).

The one with the disabled kid made Southwest looks really bad IMHO. They get out to the runway and THEN decide that his wheelchair isn't good enough? WHY??? He's in a specially designed wheelchair for heaven's sake.

They try to blame federal law, but it was Southwest employees who decided to use zero common sense in enforcing the law. I hope stupidity is not spreading systemwide.

[post="192523"][/post]​

I agree in regards to the involuntary bump scene. It seems like the agent took the easy way out. While the man was obviously upset, she did nothing to try to calm him down besides tell him that she flat out wasn't letting him on the plane and then telling him that he was the last to check in and almost trying to make it seem like his own fault. She never said he didn't check in on time, she just made it sound like it was wrong to check in last.

Where regards the handicapped child, I think it was unfortunate that this situation happened but there is no room for compromise where FAA regulations are concerned. The F/A's should have realized it before they were on the runway in the first place, but the important thing is that they did realize that this passenger was not safely strapped in. While the parent most likely was correct in that the child would have been safer in his own arms, it is not up to the parent or Southwest Airlines to decide. The FAA has set these requlations and compromise is just not permitted. It would be a breach of their duties to turn their cheek and Southwest could face fines if there were any FAA inspectors on board or if it was disclosed to the FAA by anyone on board. Also, if they let him do it this once then another crew did not, the passenger surely would have pulled the "well I've done it on every other flight" card. I think Colleen handled it perfectly.

 

[mga707]

This is the first episode that I actually watched.

The denied passenger was clearly pissed and the agent was doing her best to calm the guy down. Since he was going to Florida, could WN have rebooked him to Florida instead of finding a seat to ORF.

[post="192549"][/post]​

What I seem to recall is that he said he was was meeting his kid at ORF (non-custodial parent, I assume) to take him/her down to Fla. So booking him via an alternate routing wouldn't have helped.
In the end, they said they got him on the next flight to ORF "an hour later". Could be true, since there are two BWI-ORF flights about an hour apart, although they average about every two hours.

 

[WNrforlife]

Also -
Make sure you listen to Gary's message today.

Have fun this halloween, or else! :angry: :angry:

 

[WNrforlife]

Last night's episode (a repeat) really takes the cake. How many think that Colleen in MDW would make a much better impression as a supervisor if she stopped treating our valuable customers like children. (even though some of them do act like children)

 

[LaBradford22]

Real good “Airline” show last night –

Let’s see, one unruly UM creating havoc on one of our flights. Ramp agents mishandling fragile dialysis equipment for a young boy going on vacation to Disney World, and parents having to jump through hoops to get their UM on their way on a non-stop flight.

Yeah, that show put us in a real good light.

[post="169803"][/post]​

I think the show consistently puts WN employees in a good light. Passengers behave like total idiots, and WN employees handle it with uncanny grace and patience. Putting this show on was one of the smarter moves WN has made in a while, and passing up the chance to have it was one of the dumber moves the legacy carriers have made in a while (and believe me, that's saying something). It's basically a free 30-minute commercial for Southwest Airlines every week. Plus, from what I read, job applications at WN have shot through the roof since the show has been on.