Monday's "airline"

[WNrforlife]

Real good “Airlineâ€￾ show last night –

Let’s see, one unruly UM creating havoc on one of our flights. Ramp agents mishandling fragile dialysis equipment for a young boy going on vacation to Disney World, and parents having to jump through hoops to get their UM on their way on a non-stop flight.

Yeah, that show put us in a real good light.

 

[luv2fly]

Real good “Airlineâ€￾ show last night –

Let’s see, one unruly UM creating havoc on one of our flights. Ramp agents mishandling fragile dialysis equipment for a young boy going on vacation to Disney World, and parents having to jump through hoops to get their UM on their way on a non-stop flight.

Yeah, that show put us in a real good light.

[post="169803"][/post]​

I am waiting for you to blame it on those greedy pilots. Come on... come on.

 

[WNrforlife]

I am waiting for you to blame it on those greedy pilots. Come on... come on.

[post="169815"][/post]​

Our pilot group is the best in the world. Luv2fly, did you happen to notice the Southwest pilot in the show who gave up one day out of each week for the next six weeks to tutor and inspire young minds at the elementary school? (Part of our "adopt a pilot" program)

I doubt if any of the pilots at the legacy carriers are doing anything of that nature.

 

[hobbes]

You know, that show would be pretty darn boring if all it showed were the good things. Let's face it: the bad things are much more fun to watch.

But also keep in mind this simple concept called EDITING.

I'm sure if you took a camera and turned it on yourself in a whole day of work, and then watched it back, you'd see some not-so-pretty things as well. Having that camera on you brings a whole different perspective that most people never even realize until they're in the thick of it, I'd imagine. And then when you add in the editing...well, it can take something that seemed relatively small and suddenly turn it into a huge snafu. So I'm not about to sit there and shake my finger at the Employees. I'm not in their shoes.

The only thing that wears on me is that Colleen specifically asked the show's producers to provide a little more "balanced" version of the show. I have to wonder if that's happening, because it doesn't sound like it is. And if that's the case, I'd just prefer we not do the show next year. (I admit I didn't see last night's episode)

I have to wonder if it's hard on the Employees involved. Think about it: you spend your day dealing with a couple thousand Customers, and everything goes smoothly. But the second it hits the fan or you screw up, guess what? It's on TV.

 

[mga707]

Real good “Airlineâ€￾ show last night –

Let’s see, one unruly UM creating havoc on one of our flights. Ramp agents mishandling fragile dialysis equipment for a young boy going on vacation to Disney World, and parents having to jump through hoops to get their UM on their way on a non-stop flight.

Yeah, that show put us in a real good light.

[post="169803"][/post]​

Can't believe we saw the same show....
Yes, the episode DID put the front-line folks in an EXCELLENT light!
Let's take your three points one by one:

WN agents being incredibly patient with the junior gangsta and his oblivious dad. I'd have had that brat over my knee for a good whippin'!

Ramp agent apparently NOT mishandling the dialysis machine, despite the accusation of the parents: The bag was found in the belly, the machine was checked and found to be undamaged!
Another point: If this piece of equiopment was so delicate, why in the heck was in in a soft bag, let alone being checked at all? Haven't these folks ever mailed a package, or heard of a hard-shelled case? I'm always amazed that everyone doesn't assume that EVERY bag is going to be thrown, dropped, or otherwise roughly handled at some point and pack accordingly! It's not mishandling, it's inevitable!

And finally, the "jump through hoops" comment: What the heck are you talking about? Once agian Mike at LAX shows his stuff--this guy is simply awesome. Here's the facts: The kid herself caused the problem, and Mike, with his usual quick thinking, saved the day. The girl got cold feet and would not board her flight, which happened to be the last LAX-MDW nonstop of the day. Ma and Pa were leaving for India (on CX) that evening, which made waiting for the following day a problem. WN (wisely) does not allow UMs of that age to travel on connecting itineraries, so Mike brainstormed a good solution: Have the girl and Mummy go LAX-LAS and then have Mum put daughter on a LAS-MDW flight before returning to LAX, still in plenty of time to make her CX flight later that night. I thought it was a good solution to what could have been a big mess.
If that's not a "real good light", what is?

 

[funguy2]

I did not see this week's episode, but I tend to think that if a few people watch, and remember they won't get on the plane if they are drunk, or understand the airline's pet policy, or the lost-ticket policy, or the "C-O-S" policy, etc, then it is worth it...

"Darn, I knew you'd say that... I saw it on AIRLINE when it happened to that guy..."

Its kind of like getting people to enjoy reading the fine-print in the contract of carriage. I am always saying, when I watch Airline, if the passenger just shut up a minute to understand the policy and what they had purchased, they would understand the whole situation better. Maybe now, a few of them will.

 

[luv2fly]

Luv2fly, did you happen to notice the Southwest pilot in the show who gave up one day out of each week for the next six weeks to tutor and inspire young minds at the elementary school? (Part of our "adopt a pilot" program)

I doubt if any of the pilots at the legacy carriers are doing anything of that nature.

[post="169865"][/post]​

Yea, you are right WN. There are no "legacy carrier" pilots out there that would do anything of that nature. <_<

 

[WNrforlife]

Yea, you are right WN. There are no "legacy carrier" pilots out there that would do anything of that nature. <_<

[post="169980"][/post]​

Yeah, especially those Delta Pilots. They're too busy counting their money.

 

[mga707]

The only thing that wears on me is that Colleen specifically asked the show's producers to provide a little more "balanced" version of the show. I have to wonder if that's happening, because it doesn't sound like it is. And if that's the case, I'd just prefer we not do the show next year. (I admit I didn't see last night's episode)

While watching this week's episode, my first thought was "looks like the producers got Colleen's memo". As I opined in my other reply, IMO the Employees looked really good this week.
...Plus, it was so refreshing not to have the usual one obnoxious drunk per episode!

 

[ramper_in_las]

Luv2fly, did you happen to notice the Southwest pilot in the show who gave up one day out of each week for the next six weeks to tutor and inspire young minds at the elementary school? (Part of our "adopt a pilot" program)

well i have say its not only our pilots that are generous. If ya'll remember after 9/11 all the employees that gave part of their paycheck back to the company to ensure WN would survive the crisis. Awsome!!!

 

[SWAFA30]

I doubt WN pilots are the only ones in the industry who donate their time to worthy causes. I'm sure there are plenty of DL, AA, UA , US, CO, and NW guys who coach their kid's soccer or t-ball teams or lead the local Boy Scout troop. There is more than one way to give back to ones community and I don't think it's too much of a stretch to assume that they do so. Why? Because in the end regardless of whose uniform any of them wear or what color airplane they fly, they're by and large decent people and that's what decent people do. Sometimes, I think we get so wrapped up in "my airline is better than your airline" we forget that we are people first and employees of XYZ Airlines second.

 

[SKY HIGH]

Yea, you are right WN. There are no "legacy carrier" pilots out there that would do anything of that nature.

Sky High remarks.....What are you smoking? Crack!
I know several pilots and flight attendants at LEGACY CARRIERS who donate their time to charitable causes.
One: they use their flight benefits to transport children to adopted parents in the USA. I know a pilot/flight attendant couple, married, who travel to and from Bosnia with donated toys and clothing for Bosnia children. I know of Airline employees in the South who donate their time with puppies who become helpers for the disabled. They spend two years raising and training these dogs, knowing they will have to part with them after the two year period.

Your PILOTS do NOT have a MONOPOLY on KINDNESS!!!!!!!!!!!!!!!!!!

 

[KCFlyer]

Yea, you are right WN. There are no "legacy carrier" pilots out there that would do anything of that nature.

Sky High remarks.....What are you smoking? Crack!
I know several pilots and flight attendants at LEGACY CARRIERS who donate their time to charitable causes.
One: they use their flight benefits to transport children to adopted parents in the USA. I know a pilot/flight attendant couple, married, who travel to and from Bosnia with donated toys and clothing for Bosnia children. I know of Airline employees in the South who donate their time with puppies who become helpers for the disabled. They spend two years raising and training these dogs, knowing they will have to part with them after the two year period.

Your PILOTS do NOT have a MONOPOLY on KINDNESS!!!!!!!!!!!!!!!!!!

[post="171765"][/post]​

skyhigh - I'm not sure about Wnrforlife - many of his/her posts are somewhat inflammatory in nature and I don't believe that they represent the vast majority of Southwest employees.

 

[luv2fly]

Yea, you are right WN. There are no "legacy carrier" pilots out there that would do anything of that nature.

Sky High remarks.....What are you smoking? Crack!
I know several pilots and flight attendants at LEGACY CARRIERS who donate their time to charitable causes.
One: they use their flight benefits to transport children to adopted parents in the USA. I know a pilot/flight attendant couple, married, who travel to and from Bosnia with donated toys and clothing for Bosnia children. I know of Airline employees in the South who donate their time with puppies who become helpers for the disabled. They spend two years raising and training these dogs, knowing they will have to part with them after the two year period.

Your PILOTS do NOT have a MONOPOLY on KINDNESS!!!!!!!!!!!!!!!!!!

[post="171765"][/post]​

It was a TIC remark directed at WNrforlife.

 

[SKY HIGH]

KCFlyer remarks:
skyhigh - I'm not sure about Wnrforlife - many of his/her posts are somewhat inflammatory in nature and I don't believe that they represent the vast majority of Southwest employees.

Sky High remarks:.....I didnt find it inflammatory. I found it IGNORANT.

And the majority at WN---->