Whether a res agt has worked 1 year or 20, they know how hard it is to man the phones and take call after call. Apparently from all of CSPRO's other emails to other people, this is a very bitter and scared res agt. He/she went after me on an earlier email, I just ignored him/her. This is a time to support each other, not make negative statements out of anger.
Looks like the future of downsized res will be put to the test with impending ice/snow expected in W
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