I started a live chat in jetnet with payroll with the goal in enticing an answer on why the Rate Of Pay hasn't been updated. This is how its going so far.
Jenette J.:
"Hello, you have reached Payroll Customer Service. How may I assist you today?"
Me:
"I was looking under the link for RATE OF PAY in the weekly attendance. and it still does not reflect the pay increase the TWU members should get. Talking to the IAM side and they can see the rise in work brain but not on the TWU side. We at the TWU have about 10k worth of people that would like to see this updated."
Jenette J.:
"Hello, may I please have you verify your employee ID number?"
Me:
"######"
Jenette J.:
"Thank Robert. I apologize in the delay in getting the rates updated. HR is working on updating them manually which is taking some time. You may certainly contact them directly at 817-967-3428 or email employee.service.center@aa.com
Me: "Thank you, but in this day and age of computers, things happen at a push of a button. Thank you for your time."
Jenette J.:
"You are Welcome"
Jenette J.: "Is there anything else that I may assist you with today?"
Me: "No"
Jenette J.: "Thanks for chatting with Payroll Services and have a great day!"
I ended the chat and made a call to HR and was greeted with just a "hello?" and not a proper greeting. It lead me to thing that this call was to a call center. I googled the number payroll had given in the chat and it lead me to the Local TWU 513.
http://www.twulocal513.org/mobile/index.cfm?zone=/unionactive/view_article.cfm&HomeID=467257
This call was placed at 14:40 11/07/2016, and I have yet to receive a call back.
I'm not liking the way this is going.