How US Airways can be successful.

[Fly4Free]

Job enrichment, as a managerial activity includes a three steps technique:

1. Turn employees' effort into performance:

Ensuring that objectives are well-defined and understood by everyone. The overall corporate mission statement should be communicated to all. Individual's goals should also be clear. Each employee should know exactly how she fits into the overall process and be aware of how important her contributions are to the organization and its customers.
Providing adequate resources for each employee to perform well. This includes support functions like information technology, communication technology, and personnel training and development.
Creating a supportive corporate culture. This includes peer support networks, supportive management, and removing elements that foster mistrust and politicking.
Free flow of information. Eliminate secrecy.
Provide enough freedom to facilitate job excellence. Encourage and reward employee initiative. Flextime or compressed hours could be offered.
Provide adequate recognition, appreciation, and other motivators.
Provide skill improvement opportunities. This could include paid education at universities or on the job training.
Provide job variety. This can be done by job sharing or job rotation programmes.
It may be necessary to re-engineer the job process. This could involve redesigning the physical facility, redesign processes, change technologies, simplification of procedures, elimination of repetitiveness, redesigning authority structures.
2. Link employees performance directly to reward:

Clear definition of the reward is a must
Explanation of the link between performance and reward is important
Make sure the employee gets the right reward if performs well
If reward is not given, explanation is needed
3. Make sure the employee wants the reward. How to find out?

Ask them
Use surveys( checklist, listing, questions)

 

[delta777]

Job enrichment, as a managerial activity includes a three steps technique:

1. Turn employees' effort into performance:

Ensuring that objectives are well-defined and understood by everyone. The overall corporate mission statement should be communicated to all. Individual's goals should also be clear. Each employee should know exactly how she fits into the overall process and be aware of how important her contributions are to the organization and its customers.
Providing adequate resources for each employee to perform well. This includes support functions like information technology, communication technology, and personnel training and development.
Creating a supportive corporate culture. This includes peer support networks, supportive management, and removing elements that foster mistrust and politicking.
Free flow of information. Eliminate secrecy.
Provide enough freedom to facilitate job excellence. Encourage and reward employee initiative. Flextime or compressed hours could be offered.
Provide adequate recognition, appreciation, and other motivators.
Provide skill improvement opportunities. This could include paid education at universities or on the job training.
Provide job variety. This can be done by job sharing or job rotation programmes.
It may be necessary to re-engineer the job process. This could involve redesigning the physical facility, redesign processes, change technologies, simplification of procedures, elimination of repetitiveness, redesigning authority structures.
2. Link employees performance directly to reward:

Clear definition of the reward is a must
Explanation of the link between performance and reward is important
Make sure the employee gets the right reward if performs well
If reward is not given, explanation is needed
3. Make sure the employee wants the reward. How to find out?

Ask them
Use surveys( checklist, listing, questions)

??? That pretty much goes with any company. Seems like basic business principles to me. Instead of saying US Airways, simply fill in the name.

How _____ can be successful.

 

[retiresoon]

??? That pretty much goes with any company. Seems like basic business principles to me. Instead of saying US Airways, simply fill in the name.

How _____ can be successful.

Isn't it: "fill in the blank"? :huh: :huh:

 

[FlightChic]

1. Pay employees a decent salary that they can actually live on and not starve to death.

2. Get rid of DP and his sidekicks. Put in a real leader with a real vision.

3. Enough with the LCC crap. Let's go back to becoming a "global carrier of choice" instead of the "We're not happy til you're not happy" airline. Does Douggie know anything about customer service?

3. Give us the tools we NEED to do our job. Stop making decisions that piss off all of our customers and employees!

4. Switch back to Sabre.

5. Show us some respect!

6. Understand that many people have made this into their career, not just a job. If you want a quality airline (which we all know DP doesn't) and if you want quality people working for this airline, then you need to attract quality people with better pay, better benefits, show respect, and hold high standards for those whom you do hire. Back when I was hired, we had to go through 3 interviews and there were some sharp people who didn't make the cut and others who kept coming back every six months with hopes to work for US Airways. If you want this to be a Wal-Mart or McDonalds-like operation then you are going to attract those type of people who will often come and go once they realize that they can make more at Wendy's and have better benefits. They won't look or act professional either. Is that the image you want to project? If you think we look like US Trailways now, wait until you see our new employees who will come work for US! BTW, many of the better employees who have been here along time will pprobably either get fed up and quit or stop caring if they haven't already.

7. Understand that we are all people too! We all have families and lives. We aren't just a number. We are actual human beings.

 

[USCREW]

Merge with United.
Get rid of Tempe mentality.
Resolve work group issues.
Dominate market with a product of value.

 

[BuffaloJoe]

How US Airways can be Successful?

1- New Management
2- Make sure Employess Taken Care of
3- Bring Back Sabre
4- Give the Passenger Value
5- Reconfigure the Reconfigure of Seating
6- Restore an International Product
7- Stop Cutting Ends

1 New Management
Replace all the Parker Gang! Put people in there that care about employees, passengers and the Service that they have to offer. Object is to make a profit but not by having the workforce attacking each other and make sure every workgroup has a communication between themselves as well as management. Put Field Managers that are at airport level that can make decisions and be in contact with all perdsons of LCC.

2 Make Sure Employees Taken Care Of
Give raises and make working conditions better. Give raises at a modest rate, but improve profit sharing. Make it that when the company is going good, the employee is taken care of. When times get tough, the profit sharing is what would get cut, not the salary. Make it fair from CEO all the way down to the bottom. Every Mangement position shares the same bonus the employees get and nothing else. No hidden crap. There can be more enhancements, but I'll keep this short.

3 Bring Back Sabre
Option 1 is bring back Sabre so that the agents can have their proper tools. Option 2-or make QIK/Shares more user friendly, don't ask Bill Gates for advice. Get employee feedback and imput prior to planning and integrating. Have IT from inside work with outside contracters. Inside know what has to be done plus outside more experienced in different scenarios.

4-Give The Passenger Value
You all heard of you must spend a buck to make a buck, and thats what you have to do. Make sure the planes are clean, exterior and interior. You don't need to have the cheapest fares, just be competitive and fair. Make First Class a better product, glassware and dinnerware. Make a Better selection of Food that changes frequently, not the same thing. Make sure the customer is happy, small things do go along way. There is always someone out there who will want more, but most want fair treatment. Make sure flights run on time. US 788 has a 10% On Time Rating. Not acceptable. Yes its a PHL-LAS flight, but there are others out there as well. Make the flight enjoyable. Its all in the attitude. It will take time, but it will catch on.

5-Reconfigure the Reconfigure
Put 16F Seats in all narrowbodies. Put economy back to 32" pitch. Also make available the Emergency Row to FF's that are unable to Upgrade or want that.

6-Restore an International Product
Make Envoy an International Product, something to be Proud of. Give a good product making the customer wanting to fly US. Get more widebodies capable of making their destination, not having to worry about weight restrictions. Use the 757 ETOPs for thin routes, ie. Birmingham UK, Glasgow, Oslo, Lisbon and Carribean flights. Work with Star Alliance not against them.

7- Stop Cutting Ends
Do things right the first time. Spend the extra buck on doing it right the first time. Have better marketing, better website. Once Upon a Time US had the best website of all the airlines. Get marketing involved in Local events such as festivals and public events. Make US visible to the public. Billboards and Commercials go so far. Have an innovative way of thinking, not a conservative. Those who hesitate get passed.

Some of the stuff above sounds good. But its not etched in stone. Get rid of Doug's Gang and get the New Management to work with ALL groups. Input from all to do, not MY way or one way, make it work from all. When someone buys a ticket, keep a communication link with them, make them feel like they are wanted, not a number. E-Mail's or just a phone call from a customer service dept. After the trip mail out surveys or get passenger imput and review all replies and request. Alot of it is just a bunch of little things that would do wonders. But with US its alot of bunches all around.

There is alot of stuff I missed, but that is what it is all about, everybody has to be involved.