Twicebaked,
Thank you for your statement of customer appreciation. With all due respect to you, in the past, other companies who value their most loyal customers, have invited a cross section of their most frequent customers to at least tour an airplane, and in some cases they have been able to correct some minor or major problems with configurations, etc. before entering service.
Maybe they don't see the need to do that here, but it would be nice.
I know you are bitter, but I am thankful that the vast majority of your colleagues don't see us as the enemy, as you apparently do.
And in case you haven't noticed, my flying friends and I are the ones thanking you for your excellent service and offering you words of appreciation and encouragement as we fly with you. Most of your colleagues enjoy talking to us, and care about us as we do about them.
On a closing note, my sincere thanks and best wishes to Kelly and her crew on 152 Friday night--they are a shining example of what's right with this company. (I hope that her colleague's new baby is doing well).
Perhaps you should take a better look at your customers, Twicebaked, before assuming that what goes on here is none of our business.
My thanks and best wishes to you ALL.....