YVINTERN
Veteran
(Since US reads these boards...some details are being omitted)
So I flew internationally in July to Europe, I was in Envoy both ways. I wrote a compliment letter for each flight saying that the flight crews were very professional, on time flights, and threw in some feedback on how US could improve it's TATL product...
LO and Behold I get this in my inbox today twice.
Dear YVINTERN,
On behalf of US Airways and the entire Customer Relations team, please accept our sincere apology for the travel difficulties you experienced. Your concerns have been thoroughly documented and your comments have been shared with the appropriate management teams to help us improve our service.
To convey our apologies we have authorized one $75 Electronic Travel With Us Voucher as a gesture of goodwill, in hopes you will allow US Airways another opportunity to regain your confidence. Your E-TUV is valid toward the purchase of travel on US Airways or America West Airlines. Please be advised the E-TUV is not valid with Internet bookings. The E-TUV must be redeemed one year from the date of this letter. In addition, please take a moment to read the terms and conditions below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 1-800-428-4322 and reference the following name and confirmation number:
(Voucher Omitted)
Sincerely,
Customer Relations
US Airways
So I got some $75 vouchers...I guess US wants to continue bribing the passengers to fly on them and screw the employees out of potential profit sharing money...wow...can US get any lower?
So I flew internationally in July to Europe, I was in Envoy both ways. I wrote a compliment letter for each flight saying that the flight crews were very professional, on time flights, and threw in some feedback on how US could improve it's TATL product...
LO and Behold I get this in my inbox today twice.
Dear YVINTERN,
On behalf of US Airways and the entire Customer Relations team, please accept our sincere apology for the travel difficulties you experienced. Your concerns have been thoroughly documented and your comments have been shared with the appropriate management teams to help us improve our service.
To convey our apologies we have authorized one $75 Electronic Travel With Us Voucher as a gesture of goodwill, in hopes you will allow US Airways another opportunity to regain your confidence. Your E-TUV is valid toward the purchase of travel on US Airways or America West Airlines. Please be advised the E-TUV is not valid with Internet bookings. The E-TUV must be redeemed one year from the date of this letter. In addition, please take a moment to read the terms and conditions below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 1-800-428-4322 and reference the following name and confirmation number:
(Voucher Omitted)
Sincerely,
Customer Relations
US Airways
So I got some $75 vouchers...I guess US wants to continue bribing the passengers to fly on them and screw the employees out of potential profit sharing money...wow...can US get any lower?
