Company Reprimanding FAs for upgrading Military

[freedom]

no one in the media is going to care ....

if the government is fine flying people back from iraq in coach , OK then ...

As for the FA we don't know their work history , he or she may have had "upgrade" problems in the past ....

while i respect our military , i'm not overly concerned by this ...

if your not suppose to upgrade someone , and it's been written out for you , and your aware of the upgrade policy , don't do it ...

 

[galley princess]

Even if you take away the patriotism here, this is just dumb. What better discouragement to some wacko than a uniformed trained soldier in First?

Post 9/11 we upgraded cops, FBI, and military. They could help us if we had a problem. More and more, the terrorists need to get the message: NO ONE is going down without a fight. Airplanes are no longer easy targets.

The PASSENGERS tackled the Christmas bomber. In that little tube we're all in it together. Visual discouragement is a positive, not a theft of services.

Hopefully one of the desert people with a brain will intervene here. If nothing else it's a PR nightmare.

Sigh.

 

[daltnpapi4u]

Wow most of you are just amazing... call the news channel over this? Most of you sound just as ridiculous as US Airways. For one any airline is not obligated to upgrade military personal. And if the crew member/agent did this they probably didn't have the approval so they deserve the suspension they got.

It's just amazing on how big drama queens all of you are over something that can't be proven and even if it can be proven its was a complimentary upgrade to first class that no one was obligated to give at all or had authority to give in the first place.

 

[Jetsetter2Ord]

I personally asked the PHX Inflight operations manager if this is true. She stated NO FA has ever been reprimanded for upgrading military personnel to an empty first clas seat.

I would like to see the actual letter as proof, otherwise yet another rumor that needs to end.

 

[PHL]

As a regular flyer on AA, I see military personnel get upgraded by GA's quite often. Nobody raises the slightest fuss. I'm perfectly fine sitting back in coach if it means giving up (or not being granted) an upgrade for that.

 

[Phoenix]

A passenger reported it. ...

No. Actually a passenger wrote a letter to Doug commending him for establishing the new positive corporate culture where crews are allowed the freedom to spread cheer during this period of national stress by rewarding citizens for their patriotism and service to our great country. After all it is the military in uniform who are chasing down the punks who attacked (and continue to target) the nation's airline system.

Apparently the customer letter sent shock waves of alarm through management.

 

[sbtinme]

I have an old Piedmont advertisement somewhere in my files that ran in regional magazines and newspapers in the mid-South asking passengers to kindly consider giving up their seat if a flight was full and a serviceman was 'on leave' and attempting to get home for a visit.

I've seen ads from other airlines back then asking the same thing of the flying public. Times were surely different.

 

[violet]

When is the next crew session with Scott or Doug? Someone needs to stand up and ask point blank "Will a FA get disciplined in any way if he or she moves a military person up to an empty first class seat?" They will dance around an give a general response about "theft", but whoever asks has to stand firm and say as a follow-up, "So you are saying yes, I will get disciplined for moving a military person up to an empty first class seat"

 

[freedom]

i've heard of people getting fired for upgrading their friends before .. and i've heard of gate agents getting suspended for bypassing the standby list on purpose ..

We work at an airline and we have rules that we follow day in and day out , we all know what they are , and there's not one of us new here ...

Company policy has changed from back when i first started , back then you could take as many sodas off the plane as you wanted , and eat any of the food that was left ... now you get fired for doing something like that , so no one does it ...

It's too bad that FA's can no longer deterimine who gets to sit in first class and who doesn't , but like anything else times have changed ... our company is suffering , our money supply is weak .. if HQ feels that we cannot afford comp seats in first , then we the workers need to simply abidie by that ... (now if there was no company policy on all of this , then that's a whole nother story , but i get the feeling that there are rules and guide lines in place for things like this )

i think most of you understand this , but i feel that some of you may be purposely trying to make an issue out of this to get at the company due to your respective contract dispuites ......

so basicly your trying to use the military to your advantage ... ( trying to or want to , but it's obvious you WANT to use this to hurt the company publicly )

i feel for your desperation , but not more than i feel for the pain and suffering of my fellow 8 million unemployed americans ...

be thankfull your working .

 

[InternationalShannon]

I do that every time I have the opportunity, not only that but so do the supervisors I work with here at Wendy's. That's just plane assanine. If that FA got fired, all shed have to do is go to the news or some whistleblower station and she'd be able to steal five or ten minutes of Sully's thunder. Whatever Wempe Tempe.

 

[InternationalShannon]

No. Actually a passenger wrote a letter to Doug commending him for establishing the new positive corporate culture where crews are allowed the freedom to spread cheer during this period of national stress by rewarding citizens for their patriotism and service to our great country. After all it is the military in uniform who are chasing down the punks who attacked (and continue to target) the nation's airline system.

Apparently the customer letter sent shock waves of alarm through management.

DELETED BY MODERATOR Even WENDYS isn't that low. I think there is some drama queening going on here. Something else had to have happened, there's no way even WE are that big of a sheisty gangster. I do not believe it happened the way it sounds.

 

[Dont call me Shirley]

As a regular flyer on AA, I see military personnel get upgraded by GA's quite often.

At AA, the agents are apparently not afraid of doing so. At US, many agents have been told y management that under no circumstances can they comp upgrade anyone. They are reminded that agents are being fired for unauthorized waivers.

Back to the original topic we now have someone stating that PHX F/A management have denied that an F/A was disciplined for moving a soldier into F/C. We also have someone stating to know that this took place. While I don't know which is true, the fact that many posters are ready to believe it speaks volumes about how US Airways and its management are perceived. How very sad indeed.

 

[SparrowHawk]

Wow most of you are just amazing... call the news channel over this? Most of you sound just as ridiculous as US Airways. For one any airline is not obligated to upgrade military personal. And if the crew member/agent did this they probably didn't have the approval so they deserve the suspension they got.

It's just amazing on how big drama queens all of you are over something that can't be proven and even if it can be proven its was a complimentary upgrade to first class that no one was obligated to give at all or had authority to give in the first place.

Drama Queen? No thank you I'll pass on being labeled.

The ONLY thing that prompts US to "Do the right thing" is how they are perceived in the media. So YES somebody needs to get a copy of this formal reprimand and get it in front of the media.

No company wants to be paraded in front of the media in an unfavorable light. Why do I think it happened? Because US Airways has a history of bludgeoning employees at every turn. Their efforts to drive TOS employees out of the company is well known and well documented. Ask any union official regarding how and who discipline is meated out at US.

These turds in Tempe have a plan and it doesn't include happy employees so in the end there can be only poor customer service. We see it daily.

Somebody needs to encourage this F/A to send a redacted copy to someone outside the company who is willing to raise a stink. If it were me I'd wallpaper the metaphorical sh*thouse with copies. Trust me on this when I say someone will run with the story even if it is the congress person who is Chairman of the Avaition Subcommittee.

IMO the freaking AFA needs to take a lead role in letting the public know just how dimly a view US Airways take of those who serve. Personally I'd like to see the juicy pieces of the letter on billboards in hub cities.Also if this is true where is the VFW and American Legion, get them involved and then things get interesting.

 

[Zarah]

No. Actually a passenger wrote a letter to Doug commending him for establishing the new positive corporate culture where crews are allowed the freedom to spread cheer during this period of national stress by rewarding citizens for their patriotism and service to our great country. After all it is the military in uniform who are chasing down the punks who attacked (and continue to target) the nation's airline system.

Apparently the customer letter sent shock waves of alarm through management.

This just doesn't ring true for me.

 

[cubfan]

i've heard of people getting fired for upgrading their friends before .. and i've heard of gate agents getting suspended for bypassing the standby list on purpose ..

We work at an airline and we have rules that we follow day in and day out , we all know what they are , and there's not one of us new here ...

Company policy has changed from back when i first started , back then you could take as many sodas off the plane as you wanted , and eat any of the food that was left ... now you get fired for doing something like that , so no one does it ...

It's too bad that FA's can no longer deterimine who gets to sit in first class and who doesn't , but like anything else times have changed ... our company is suffering , our money supply is weak .. if HQ feels that we cannot afford comp seats in first , then we the workers need to simply abidie by that ... (now if there was no company policy on all of this , then that's a whole nother story , but i get the feeling that there are rules and guide lines in place for things like this )

i think most of you understand this , but i feel that some of you may be purposely trying to make an issue out of this to get at the company due to your respective contract dispuites ......

so basicly your trying to use the military to your advantage ... ( trying to or want to , but it's obvious you WANT to use this to hurt the company publicly )

i feel for your desperation , but not more than i feel for the pain and suffering of my fellow 8 million unemployed americans ...

be thankfull your working .

I feel we are all very thankful we are working. This situation has taken on a life of it's own. All I will say is if this is all true, then the supervisor should have pulled the FA off to the side and thanked her/him for their appreciation of our military personnel, but explain it's not corporate policy and our hands our tied. Explain that we can't have employees instituting different actions against corp. policy at anyones discretion. Also encourage the said employee to take the lead with Doug or Scott to get this changed. If the employee was given time off, very amature mgt. move and this supv. is totally clueless about managing people. Would have lost all my respect, and I would take the lead in pointing this out to upper mgt. :down: