livingontheedge
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- Jul 28, 2004
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USA320Pilot said:The sale is likely to boost revenue and put passengers in the seats due to people "booking away" from the airline due to bankruptcy concerns. This will help obtain passengers, but revenue is still too low.
Regards,
USA320Pilot
[post="199257"][/post]
In theory, yes. In reality, in reservations we have 100-200 calls on hold in the evenings. NO OVERTIME! Customers are really getting irritated with being on hold for so long. If we can't answer the calls, we cannot put the "cheeks in the seats." As for the new website customer service in San Salvador......lets just say the passengers are very unhappy.