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if DL is not world class, then there are no world class airlines in the US.Robbed DL is nothing world class-make no mistake. But at least DL provides things like in-seat power, in-flight entertainment (on the domestic fleet) and consistent customer service things that aren't concepts at USAIR.
Josh
AA is not world class either. World class to me is the likes of CX, LH (F), LX, NH, SQWorldTraveler said:if DL is not world class, then there are no world class airlines in the US.passing out warm nuts on a domestic flight hardly a world class airline makes.
Agreed but when you look at how the service is delivered DL-or any US carrier for that matter fall short. Overall it's just a less polished and sophisticated experience. For example, AA serves Dewars Scotch in int'l FC CX and LH serve Blue Label. DL serves wines in BE that can be had at your local TJ's for $15.WorldTraveler said:if DL is not world class, then there are no world class airlines in the US.passing out warm nuts on a domestic flight hardly a world class airline makes.
And, I know a number of PMAA people here in Dallas that "were not retained in the new organization." Unfortunately, it happens in every merger. There are duplicate jobs on each side of the house. Some people have to go. Quite frankly, I'm surprised that there has been no noise regarding a f/a furlough. The reserves are not being flown anywhere near their guarantees from what I'm told. (Strictly, gossip. I hope it's not true.) But, we keep hiring new f/as every day it seems like.john john said:And they fired some management and administrative employees
and yet DL is one of the most profitable airlines in the world and AA made far more than any of those other carriers.Agreed but when you look at how the service is delivered DL-or any US carrier for that matter fall short. Overall it's just a less polished and sophisticated experience. For example, AA serves Dewars Scotch in int'l FC CX and LH serve Blue Label. DL serves wines in BE that can be had at your local TJ's for $15.
Josh
I would have a hard time believing they would be hiring if they intend to furlough but there simply have not been enough people leave the new AA since the merger to justify the level of service AA has and the rates of hiring that are taking place.And, I know a number of PMAA people here in Dallas that "were not retained in the new organization." Unfortunately, it happens in every merger. There are duplicate jobs on each side of the house. Some people have to go. Quite frankly, I'm surprised that there has been no noise regarding a f/a furlough. The reserves are not being flown anywhere near their guarantees from what I'm told. (Strictly, gossip. I hope it's not true.) But, we keep hiring new f/as every day it seems like.
Well if that's the criteria pretty sure that would go to Copa or Spirit. And having flown CM J/Clase Ejecutiva numerous times their offerings are superior to DL in the Latin markets they compete.WorldTraveler said:and yet DL is one of the most profitable airlines in the world and AA made far more than any of those other carriers.Airlines are businesses and create products and services for which they can make money. The SOLE reason why the Asian carriers have the service standards they do is because that is what they have to do win the business. Their markets are a whole lot smaller and they have neighbors who compete very aggressively for passengers with high levels of service.and yet DL and UA are far larger than most of those Asian carriers across the Pacific - COMBINED.World class is not defined by the amount that is spent on wine or the age of the FAs.or at least if you use that definition, there are a whole lot of other factors that weigh just as highly and ultimately have more connection with what nearly all airlines in the world exist to do - which is to make money.