NHBB and Hotel: Disgruntled Flight 1 Heavy - You are cleared for takeoff.
Flame away!!! 🙄
From Jetnet: link
AIP - Customer Service Component
The customer service component of the AIP will provide awards to eligible employees if we meet at least one of two measurable goals: customer satisfaction and dependability.
Customer satisfaction will be based on American's ranking for "overall travel experience" as measured by Survey America, an independent survey that rates American and our competitors.
Dependability will be based on the DOT A+14 statistics for arrivals within 15 minutes of the scheduled time.
If we are in the top half of 12 airlines in either the Survey America results or the DOT on-time report in any given month, every employee, whether full- or part-time, regardless of level, will earn a payout for that month. The monthly payout will be based on whichever of the two measures AA ranks the highest. If we place sixth or better in both metrics in any given month, we will receive one award based on whichever measure earns us a higher payout.
Monthly Ranking: Monthly Award Earned
(Better of Survey America or A+14)
First place - $100
Second or third - $ 50
Fourth, fifth or sixth - $ 25
Again, AIP customer service rewards will be paid each quarter for the previous three months.
With this award structure, all of us could earn as much as $100 a month, paid out quarterly, or up to $1200 for the entire year. If we had offered this award structure in 2002, based on our monthly rankings, you would have earned an additional $450 for the year. Award results would have been similar based on the first nine months of 2003.
Flame away!!! 🙄
From Jetnet: link
AIP - Customer Service Component
The customer service component of the AIP will provide awards to eligible employees if we meet at least one of two measurable goals: customer satisfaction and dependability.
Customer satisfaction will be based on American's ranking for "overall travel experience" as measured by Survey America, an independent survey that rates American and our competitors.
Dependability will be based on the DOT A+14 statistics for arrivals within 15 minutes of the scheduled time.
If we are in the top half of 12 airlines in either the Survey America results or the DOT on-time report in any given month, every employee, whether full- or part-time, regardless of level, will earn a payout for that month. The monthly payout will be based on whichever of the two measures AA ranks the highest. If we place sixth or better in both metrics in any given month, we will receive one award based on whichever measure earns us a higher payout.
Monthly Ranking: Monthly Award Earned
(Better of Survey America or A+14)
First place - $100
Second or third - $ 50
Fourth, fifth or sixth - $ 25
Again, AIP customer service rewards will be paid each quarter for the previous three months.
With this award structure, all of us could earn as much as $100 a month, paid out quarterly, or up to $1200 for the entire year. If we had offered this award structure in 2002, based on our monthly rankings, you would have earned an additional $450 for the year. Award results would have been similar based on the first nine months of 2003.
