Airline Jobs Heading South

[USA320Pilot]

Airline jobs heading South

Grupo Atento workers at the El Salvador call center make $2.20 an hour, compared with Green Tree reservation agents who top out at about $17 an hour, the union said.

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Regards,

USA320Pilot

 

[tadjr]

Grupo Atento workers at the El Salvador call center make $2.20 an hour, compared with Green Tree reservation agents who top out at about $17 an hour, the union said.

So when the outsourcing is complete, they can hire 8 for 1 so there should never be any calls on hold, right?

 

[USFlyer]

This, as with everything, will totally blow up in US's face. I'm all for outscouring non-core functions involved with a company's business, but an airline selling airline tickets seems like a core part of its business.

 

[MCI transplant]

Airline jobs heading South

Grupo Atento workers at the El Salvador call center make $2.20 an hour, compared with Green Tree reservation agents who top out at about $17 an hour, the union said.

See Story

Regards,

USA320Pilot

[post="254163"][/post]​

<_< Hey USA! How much do they pay Pilots from El Salvador????

 

[Schatzee]

Earth to Crystal City! Earth to Crystal City! :jerry:

Someone needs to start reading historical remarks in passenger records and baggage claim files. Oh, that is once you translate them because they are in spanish. Your Preferred customers are not amused with the outsourcing.

Especially your Chairman's Preferred. Someone better wake up realize it is not working for them at all.

Someone seems to have forgotten to tell Atento that you can't disconnect a call just because the voice on the other end is really pissed and probably has a right to. And even though the Atento agents are also not answering the question, "What country are you in?" The customer has just realized where you are. click. "Hello.......hello......$#%@^%#$E"

That's my two cents, hope that maybe it can help save some jobs for those that are staying.......without customers, there is no company. Someone has forgotten this. Period.

I appreciate your time View attachment 2667.

 

[usfliboi]

It is working for other majors as well as microsoft and thousands of other companies. Not saying its rt or wrong just reality

 

[Art at ISP]

It certainly is NOT working for other majors and companies like Dell...Virtually all of my experiences with outsourced customer service or tech support have been disastrous--to the point where I won't do business with them.

Dell had such a customer backlash against outsourcing its tech support to India that they are slowly bringing it back. My experience arguing over a replacement part (I had an overnight replacement contract, they kept saying 5 days, after ticking me off for an hour the part showed up next day anyway) was terrible.

Delta Air Lines is bringing much of its outsourced res work back.

My recent experience with Palm One over Treo problems has me on the verge of throwing the unit out and starting over.

Outsourcing APPEARS attractive, but when you consider the training, retraining, turnover, customer dissatisfaction, and loss of customers, it costs much more in the long run.

Why then are states making legislation prohibiting them from doing business with companies who outsource offshore???

This topic came up at a recent FFOCUS board meeting---Schatzee is right on the money regarding Preferred flyers, ESPECIALLY Chairmans. We will not tolerate the devaluation of one of the most important privileges we have--the Chairmans Desk. We are unanimous in the sentiment that the first time we hear Chairmans calls answered by Atento, there will be a mass exodus...is anyone listening??? It's about the SERVICE folks--something that outsourcing will totally destroy. It's bad enough I have to explain what "protecting" means to a gate agent in Terminal F--if I have to translate as well there's no point.....

What about the US in US Airways don't they get???????

My best to you all...

 

[ClueByFour]

It is working for other majors as well as microsoft and thousands of other companies. Not saying its rt or wrong just reality

[post="254181"][/post]​

Um, no.

Dell is bringing calls back, specifically because of backlash from call outsourcing.

My revenue, like the calls, has headed "offshore" from US, because I won't be placing myself in a position to have to deal with these guys if I check a bag and it's lost. That's going to preclude US from my lucrative transatlantic business and trips to the islands.

I'm not alone.

 

[noname]

It certainly is NOT working for other majors and companies like Dell...Virtually all of my experiences with outsourced customer service or tech support have been disastrous--to the point where I won't do business with them.

Dell had such a customer backlash against outsourcing its tech support to India that they are slowly bringing it back. My experience arguing over a replacement part (I had an overnight replacement contract, they kept saying 5 days, after ticking me off for an hour the part showed up next day anyway) was terrible.

Delta Air Lines is bringing much of its outsourced res work back.

My recent experience with Palm One over Treo problems has me on the verge of throwing the unit out and starting over.

Outsourcing APPEARS attractive, but when you consider the training, retraining, turnover, customer dissatisfaction, and loss of customers, it costs much more in the long run.

Why then are states making legislation prohibiting them from doing business with companies who outsource offshore???

This topic came up at a recent FFOCUS board meeting---Schatzee is right on the money regarding Preferred flyers, ESPECIALLY Chairmans. We will not tolerate the devaluation of one of the most important privileges we have--the Chairmans Desk. We are unanimous in the sentiment that the first time we hear Chairmans calls answered by Atento, there will be a mass exodus...is anyone listening??? It's about the SERVICE folks--something that outsourcing will totally destroy. It's bad enough I have to explain what "protecting" means to a gate agent in Terminal F--if I have to translate as well there's no point.....

What about the US in US Airways don't they get???????

My best to you all...

[post="254193"][/post]​

I couldn't have said it better! Upper Management still has no clue that on paper some things appear better. The $ saved will return to bite them in the rear. I can not translate spanish... but know when enough is enough so all I can say is ADIOS amigos!! and the sooner the better. To all the loyal passengers, I would like to say thanks for your continued support. I hope the company makes it, but considering the fact that they still have no clue, I have serious concerns that U will be a going concern.

 

[700UW]

Big Business needs to remember Henry Ford. Now Mr Ford was big time anti-union and even had a hit squad to take care of his pro-union workers, but in the end he realized the following:

"I have to pay my workers a wage they can live on and be able to afford the products they produce."

American Business' are pricing the worker out of being able to live and buy the products they produce or services they offer, when they realize this it wil be too late.

 

[blueoceans]

Is there really anyone here who couldn't spout off a list of bad customer services experiences from U.S. workers?

For every complaint about a foreign agent there's a positive or "seemless" experience. I had a rep (who you could subtly tell was from India) who provided one of the most helpful customer service experiences I've had. He was thoroughly knowledgeable and pleasant. Often one thing Indians (for example) have to adjust is being TOO polite (compared to American standards.) If the agents are properly trained and in the right service line, the arguments against using them don't hold water.

 

[usairways_vote_NO]

$2.20 sounds better then what workers get here now.

Stats

El Salvador avgs.

Maids ......................................................................
.............................. $125.00 per month
Secretaries ......................................................................
...................... $300.00 per month
Bus Drivers ......................................................................
.................... $225.00 per month
Architects ......................................................................
....................... $650.00 per month
Teachers ......................................................................
......................... $350.00 per month
Engineers ......................................................................
....................... $625.00 per month
Professionals ......................................................................
................. $600.00 per month

 

[robbedagain]

well when i buy airline tickets it wont be on usairways as has been for the last 27 yrs of my life. i need to speak to english speaking only not some foreign languaged idiot who doesnt know what the he!! theyre doing. and i would prefer usair but since theyre he!!bent on outsourcing my flying on usair is over and my business goes to continental.

 

[700UW]

It is not knocking foreign workers, it is about buying and supporting Americans and the American Economy, not making foreign companies richer while Americans get laid-off.

 

[usairways_vote_NO]

I will clarify he means United States Americans when he uses America and Americans.

The use of America could mean: of or relating to North or South America, the West Indies, or the Western Hemisphere.