I have only seen one episode of the British show "Airport" where they show the goings on at LHR. I thought it was far more interesting. Part of that episode documented the British customs agents busting an arriving passenger with materials needed to make couterfeit cash... I believe it was watermarked paper and ink. That was far more interesting than watching the WN Supervisor run with the passengers to China Airlines. (This act on the part of the Supervisor was good customer service, but hardly compelling TV.)
I personally hope that there is not a drunken passenger story in every episode (like the first two). I think it would be far more interesting to regular flyers to see a mid-afternoon mechanical delay at MDW, which turns into a weather delay, and eventually cancels, or something along those lines... And show the behind the scenes... how a part had to be flown in from STL, and the ops agents looking to find a different plane to use, or finding alternate routes for passengers, or moving a special needs pax quietly (i.e. the person who is missing their kids wedding or whatever)... More behind the scenes stuff.
I've always thought if people knew the hundreds of little things that could delay any flight, they would be amazed that any flight ever goes on time.
The promo for tonight's show said they were going to address the Summer Blackout. That should be more interesting.
I am hopeful that the show improves... If its going to be a half hour of "When Passengers Attack" or "Dumb Things People Do", I will probably not pay any more attention to the show.
For example, if the show had a crew in PHX to show the worried couple waiting on their delayed WN flight to get moving so they did not miss the China Air flight, then flew with them, and ran with them, I think it would have made a more compelling storyline. They could have shown the apprehension... the repeated trips to ask for assistance or updates at the PHX gate, etc.