Why won't usair get someone's checked luggage?

[tea42]

My favorite new PHL thing (POC only) is every day it seems like they have time to put remarks in every flight.

**** PHL will experience ATC due to Weather today **** Do not send any misconx. Intl flights will leave on time. We do not wait for conx on these flights. PHL has no hotels. Reroute conx from your station.


OK, thanks. Now what are YOU going to do the rest of the day? It seems like its someones job to put this in no matter what type of day/weather PHL is going to have. The hubs get all the extra POC agents and then expect the outstations with their little staffing to do it all anyway.

hey---that was my question!!! Anyone from POC PHL have a response? In my station we do the rebooking...not POC....

 

[nycbusdriver]

You're technically correct of course.

I had a former colleague with a baggage issue on AA, Guy refused to get it saying the bags were "locked up for the night" which was BS as they were still there waiting for the last flight. He just didn't want to get it or take any grief from a 5 foot nothing feisty female old enough to be his Mom
.
She ended up getting the local police to retrieve her bag. This was SAT or MCI. I forget which end of the trip it was. So I guess that is always an option.

Probably wouldn't be a good idea to do this with the PHL airport police. They'd probably arrest the customer just for not accepting the airline's "rules," and therefore they would construe disorderly conduct.

 

[gizmo_sc]

When you friend was rebooked for the next day. QIK should have popped up a BAG REROUTE MASK. All the agent had to do was fill it out and at the BOTTOM , REQUEST BAGS to go to the BAG CAROUSEL. If the MASK did not pop up you can retrieve a bag reroute mask. CTRL W and F7 I think, not on QIK at the time but I am pretty sure that is the entry. When the mask was filled out it prints in the reroute room. SIMPLE PROCEDURE.

 

[tadjr]

SIMPLE PROCEDURE.

Yes, but........ was there someone still working in the bagroom and were the bags there or out on the ramp somewhere (or on the plane?). It should be an easy thing to get a bag back (it might take a little while to match them), but if they are NOT on the plane already headed somewhere, someone should know where they are. Ramp manager? In a place as big as PHL I could see where it might take several phone calls to find them (although ops should be able to radio the ramp lead scheduled to work the flight and see what they did with them) and track someone down to get them back. Does PHL have a Baggage Shift Manager or CSS?

And the even bigger question since its been a day... did she get to where she was going and did her bag make it there too?

 

[Hula Girl]

And the even bigger question since its been a day... did she get to where she was going and did her bag make it there too?

Yes and no.

 

[john john]

Yes and no.

So you’re working the gate with two agents the flight cancels so you have 152 passengers in front of the two agents one makes the decision to own the problem (the right decision I might add.) they take off to find the bag go thru the appropriate security measures get meds to the individual estimated time for all of this ?????. Be the meds hero or rebook 150 passengers. I think finding the meds and getting them to the customer would be the right and easiness thing to do. Take out the med problem. The facts in the original post are limited. NRSA, how many bags to be given back, how many reroute same day, mass movement off bags to one situation. Agents do have the tools to let someone with a computer in front of them to know what to do with a customer's bag on a cancel flight. A lot of team work and staffing has to be in place for this to happen. As a full crew 50 per passengers plus flight deck. It might be hard to understand understaffed agents working a cancel flight.I’m outa here watching on TV one of my proudest moments in my aviation history

 

[flyJOE]

Here's my view as a former US pax supervisor in PHL during the 90s. FYI, I have been gone from US, 10 years this month. It is not at all an easy task of retrieving a piece of checked luggage. If it's a bag off of a cxld flight, that's one thing, but if it's one of the notorious PHL evenings where there are 20, 30, or more cxld flights, it's next to impossible. The bag room would literally have a few thousand bags stacked up a few feet high & few rows deep.

While I feel for the pax wanting a fresh change of clothes for the unexpected overnighter, it just isn't easy. Logic says you put all bags from the same flight in the same area, but with carts of cxld flights coming in, order just doesn't get kept. I remember a few late evenings trying to find a typical style navy blue rollerboard that every other pax has, among a sea of bags.

Rumor and I stress Rumor is that the PHL Police Department airport duty assignment is used as "Punishment" for screw-up cops.

In the 90s, the PPD airport duty was one of the most senior & rumor, desired assignments to get. It could have changed over the past few years. Back then, it was full of 25+ year members of the force that spent years on the streets of Philly. They didn't take lip from pax that stepped out of line. They were very supportive of the cust. svc team & always there if we needed them.