What Info Is Kept In Our Dm Files?

[bofie]

Clue, you are absolutely correct, however, there are some people out there with DM status that think if they are rude enough, complain enough, demand enough we will cave with the threat of taking their business elsewhere and they have been told "We have refunded all future trips on US, you are not welcome on our airline". It hasnt happened often, but was necessary, as these types of people cost more than the dollars they spend on us.

By the way, it doesnt take long to learn who the whiners are, and who the scammers are, believe me it is recorded.

[post="197125"][/post]​

Good!

But is this legal?

 

[reznc]

Is which part legal? Documenting someones constant complaining about...., or refusing to allow them to use our service, BOTH.

 

[CynicalResAgent]

Plus, some peoples names are well known through out the system as complainers.....if you deal with them long enough you know who is naughty and who is nice.