Web Site Changes

[BoeingBoy]

From US Airways Today.....

1/E-COMMERCE COMPLETES FIRST WEB RELEASE FOR 2004

E-Commerce has completed its first major Web site
release for 2004, which includes three substantial
improvements: bringing Web ticket fulfillment in-
house, adding e-mail itinerary capability, and
automating Dividend Miles card replacement requests.
Overall, these improvements will result in millions of
dollars in cost savings by reducing ticket
distribution costs and improving customer service.

"E-Commerce, in conjunction with US Airways business
units, US Airways IT, and our technology partners,
continue to develop cost-saving initiatives, while
building our Web site functionality to benefit our
users. These efforts will allow usairways.com to
deliver millions of dollars in cost benefits,
facilitate customer self-servicing over the Web, and
increase online sales revenue penetration," said
Tiffany Glass, director E-Commerce.

In the past, usairways.com tickets were issued by an
outside vendor. Now, US Airways will issue the nearly
1.5 million Web tickets each year, saving the company
approximately $5 million a year. Although the vendor
will no longer issue usairways.com tickets, it will
continue to assist Web site users with technical
navigation and support calls - lessening customer wait
times and expediting completion of on-line
transactions. Another benefit of issuing Web tickets
in-house is having a single confirmation code, which
will allow Reservations, Airports, City Ticket
Offices, and Self-Service Kiosks to handle web
bookings more efficiently.

As part of the release, US Airways will now e-mail
itineraries and receipts for all tickets booked
directly with Reservations and usairways.com. This new
e-mail capability will allow US Airways to proactively
send personalized email messages that include hyper-
links to usairways.com online products and
information. Converting to this paperless format will
save US Airways an additional $2 million a year in
postage and paper costs.

Finally, Dividend Miles Card Replacement functionality
was also added, enabling Dividend Miles members to
order replacement cards online. Now Dividend Miles
users have the ability to trigger the automatic
mailing of their replacement card from usairways.com.

 

[ClueByFour]

My wish list:

1. Partner reward booking and upgrades (such as they are possible) online.

2. Working online upgrade queueing (it does not).

3. Ability to "join" my PNR with a non-elite traveling partner and/or associate to facilitate their upgrade as my companion.

4. Ability to book the exit rows online without a followup phone call. This may have happened--it's been some time since I've tried a domestic itinerary that did not qualify for the instant upgrade.

5. Abiliity to see all my booked itineraries without having to refer to them all via PNR and virtuallythere.

6. Ability to book anything online and run a certificate, voucher, etc down to the ATO instead of having to go just to do the transaction.

7. Ability for res to e-mail or fax me any changed itineraries I might alter over the phone.

8. Make sure all of the bells and whistles also work on international itineraries. I'm tired of pestering the folks at LGW, and the GLA folks appear to be contract types who looked at me funny the first time I showed up wanting to do something relatively complex.

 

[mweiss]

Did you happen to notice the rather interesting name: "Tiffany Glass"???

 

[youngblood]

Clue,

We can email reissues. Where have you been?

 

[NVFlyer]

How about fixing the e-mailing notification that an upgrade has cleared? In the four years I've been an elite flyer (currently US1), I have never received an e-mail notifying me that an upgrade has cleared. Anyone know why?