luvthe9
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- Aug 30, 2002
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USairways, rehiring spree
- Thread starter luvthe9
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careerfurloughee
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- Apr 7, 2004
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"When the pay scales were so divergent, I wasn't here, but I guess the analysis said, 'It's going to be a little worse service, but so much (less) money,' " Parker said. "Now we look at it and say, "It's going to be a little more money but much better service."
Wow those management types are so smart. No wonder they make the big bucks.
Wow those management types are so smart. No wonder they make the big bucks.
The airline also closed its Pittsburgh reservations center (800 jobs lost) and reduced the Winston-Salem workforce from 800 to 450.
CWA'ers meet with America West, US Airways execs to discuss merger impact on passenger service employees...
August 12, 2005
CWA CWA has made a proposal (8/5/2005) to management to end the practice, especially in light of the fact that America West management has chosen not to subcontract their own res (at least not at this point).
CWA'ers pointed out case after case of customer complaints and inconvenience related to the vendor processing of res calls. The examples included incidents related by our own res agents and incidents reported by airport agents, including cases of customers arriving at airports trying to correct problems they had with vendor-res generated tickets and reservations. We stated the situation is getting out of hand and the res work should be brought back in-house and to maintain to professional standards and attempt to repair the damage done to our customer relations.
We called on management to say why they thought contracting our res calls to a non-airline company is a good business decision, given the bad impact it is having on the reputation of the airline, and why they shouldn't bring that work back in-house immediately.
One US Airways executive said that they wouldn't consider bringing res back in-house because the want to realize the savings gained by using lower-paid vendor employees. But, then, an America West executive stated emphatically that US Airways employees had, by their recent contract negotiations and ratification, made their pay and benefit package fully competitive, and in fact, he said, that was the significant factor in saving the airline and clearing the way for America West to pursue the merger. The message seemed different between the two execs. We intend to keep discussing this subject with management. We think logic and fairness support our position.
Who is this mystery person any guesses?
CWA'ers meet with America West, US Airways execs to discuss merger impact on passenger service employees...
August 12, 2005
CWA CWA has made a proposal (8/5/2005) to management to end the practice, especially in light of the fact that America West management has chosen not to subcontract their own res (at least not at this point).
CWA'ers pointed out case after case of customer complaints and inconvenience related to the vendor processing of res calls. The examples included incidents related by our own res agents and incidents reported by airport agents, including cases of customers arriving at airports trying to correct problems they had with vendor-res generated tickets and reservations. We stated the situation is getting out of hand and the res work should be brought back in-house and to maintain to professional standards and attempt to repair the damage done to our customer relations.
We called on management to say why they thought contracting our res calls to a non-airline company is a good business decision, given the bad impact it is having on the reputation of the airline, and why they shouldn't bring that work back in-house immediately.
One US Airways executive said that they wouldn't consider bringing res back in-house because the want to realize the savings gained by using lower-paid vendor employees. But, then, an America West executive stated emphatically that US Airways employees had, by their recent contract negotiations and ratification, made their pay and benefit package fully competitive, and in fact, he said, that was the significant factor in saving the airline and clearing the way for America West to pursue the merger. The message seemed different between the two execs. We intend to keep discussing this subject with management. We think logic and fairness support our position.
Who is this mystery person any guesses?
