CynicalResAgent
Veteran
All day yesterday I could not sell certain usairways flights thru worldspan. I called worldspan for help and they said the link between them and USAirways was down and that I needed to call USairways for a waiver code to issue tickets. Plus they were not allowing us to issue as E-tickets Worldspan was saying they had to be paper tickets.
If I displayed the flights in worldpsan operated by America West using the entry V* which shows the flight details all it would say is Check Board point. It would not show the flight details as if the flights were not loaded into Worldspan. The flights were all operated by America West. not East Metal, I could sell flights operated by East with no problem.
I called the agency support desk and they would not give us a waiver. These were mostly international flights from PHX to Mexico, PVR, SJD are the ones that I remember. Is this a SHARES - Worldspan compatability issue? Do I blame your IT department or Worldspan?
If I displayed the flights in worldpsan operated by America West using the entry V* which shows the flight details all it would say is Check Board point. It would not show the flight details as if the flights were not loaded into Worldspan. The flights were all operated by America West. not East Metal, I could sell flights operated by East with no problem.
I called the agency support desk and they would not give us a waiver. These were mostly international flights from PHX to Mexico, PVR, SJD are the ones that I remember. Is this a SHARES - Worldspan compatability issue? Do I blame your IT department or Worldspan?
