ClueByFour
Veteran
- Aug 20, 2002
- 3,566
- 37
http://www.post-gazette.com/pg/05063/466016.stm
Finally. Pollack could learn from this. (bolding is mine)
US Airways flight attendants union President Teddy Xidas demanded yesterday that US Airways publicly apologize for its response to a Christmas travel debacle that affected 560,000 passengers, saying in a statement that the airline "wrongly accused" employees for "management shortcomings."
Her comments came a day after the U.S. Department of Transportation inspector general concluded that staffing shortages in Philadelphia and an inadequate response by US Airways managers were to blame for a holiday mess that led to the cancellation of 405 flights, delayed another 3,900 and resulted in 72,000 baggage complaints.
Airline Chief Executive Officer Bruce Lakefield originally blamed the problems on employees who called in sick, but the inspector general found that flight attendant sick calls were no higher than the corresponding holiday period a year earlier.
"It's wrong to hold up to public scorn those employees whose job it is to provide personal service to the public," Xidas said. "We would never desert our passengers, and US Airways should acknowledge our commitment." She added: "The people who run the company need to face up to their own failures."
The company did call the events "unfortunate" in a news release Wednesday and is taking steps to solve the staffing issues, but Xidas said in an interview that the comments were "abstract" and fell short of an actual apology.
Finally. Pollack could learn from this. (bolding is mine)