USAirUnited
Advanced
- Dec 17, 2002
- 235
- 0
We sincerely apologize for the operational disruptions that have impacted holiday travel. Our efforts to recover from the severe weather on Thursday were complicated when some of our employees chose to call in sick at record numbers over the weekend. We are embarrassed by the situation, especially given the holidays and how important travel is to our customers at this time of the year.
We're addressing this by operating extra flights to transport customer's baggage to Charlotte where we have additional staff. We have also deployed additional managers to Philadelphia to handle baggage, and qualified managers are working as Flight Attendants. Other frontline employees are volunteering to work on their day off to help resolve our staffing issues.
Please be advised that our call centers are experiencing long waits for customers to get through, especially regarding baggage. Customers will be contacted by our delivery companies once they have the customer's bags in hand, to coordinate delivery.
We have kept officials at the Transportation Department briefed regarding the situation and our efforts to help our customers.
We're addressing this by operating extra flights to transport customer's baggage to Charlotte where we have additional staff. We have also deployed additional managers to Philadelphia to handle baggage, and qualified managers are working as Flight Attendants. Other frontline employees are volunteering to work on their day off to help resolve our staffing issues.
Please be advised that our call centers are experiencing long waits for customers to get through, especially regarding baggage. Customers will be contacted by our delivery companies once they have the customer's bags in hand, to coordinate delivery.
We have kept officials at the Transportation Department briefed regarding the situation and our efforts to help our customers.