US Airways near worst for complaints

[vantheman63]

Pax hate fly US, but do so because it is the cheapest, or is the ONLY choice for nonstop service between A and B.
Nobody buys a ticket on US because it is their first choice.
Any other alternative is better than US. Witness LGA downsizing - once SW moves in, revenues (as lackluster as they reportedly are) will dissipate rapidly because there is a better alternative (not necessarily a cheaper price). This will hasten our departure from LGA, retreating once again. Why? Because nobody likes to fly on US.
Management policies towards the customer and employee have created a toxic atmosphere where failure is the most probable outcome.
Cheers.

That is incredibly well stated...PERFECTLY stated.

I've been saying it for year..."fly US only when (a.) there is no other way to get from point A to point B or (b.) when it's so insanely cheap, you'd be a fool not to do so.

CO coming into Star Alliance completely eliminates the need for US from a Frequent Flyer point of view.

The policies of hating customers and employees will be interesting to observe after November 1.