Nightwatch
Veteran
- Jun 8, 2004
- 888
- 2
Workers Asked To Keep Focus On Customers
By Keith L. Alexander
Tuesday, November 2, 2004; Page E01
US Airways chief executive Bruce R. Lakefield had a message last week for US Airways employees who got their first glimpse Friday at the latest bite out of their paychecks -- a court-imposed 21 percent cut.
"People react in different ways: anger, fear and a lot of sadness," Lakefield said in his weekly recorded telephone message to workers. "While 99.9 percent of our employees are professionals, there are unfortunately those occasional accounts of anger interfering with getting the job done." He cited examples of workers "abusing sick time" or "treating customers with disrespect."
The 21 percent pay cuts, which showed up in checks last week, followed three previous cuts in the past three years. US Airways had told the bankruptcy court the latest cuts were essential if the airline were to remain in business.
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This type of employee neglect should be punishable by law. It's time to send a message to managements around our industry..."get your $$$$ from the consumers"
By Keith L. Alexander
Tuesday, November 2, 2004; Page E01
US Airways chief executive Bruce R. Lakefield had a message last week for US Airways employees who got their first glimpse Friday at the latest bite out of their paychecks -- a court-imposed 21 percent cut.
"People react in different ways: anger, fear and a lot of sadness," Lakefield said in his weekly recorded telephone message to workers. "While 99.9 percent of our employees are professionals, there are unfortunately those occasional accounts of anger interfering with getting the job done." He cited examples of workers "abusing sick time" or "treating customers with disrespect."
The 21 percent pay cuts, which showed up in checks last week, followed three previous cuts in the past three years. US Airways had told the bankruptcy court the latest cuts were essential if the airline were to remain in business.
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This type of employee neglect should be punishable by law. It's time to send a message to managements around our industry..."get your $$$$ from the consumers"