WingNaPrayer
Veteran
The following is a letter to all employees from Gerard Arpey, president and chief executive officer:
Dear Colleague:
Business Ethics is a serious issue, one that helps define what our company stands for. It incorporates integrity, honesty, courage, and doing the right thing. In today''s world, there can be many shades of gray - so many, in fact, that it seems like we''re sometimes afraid to make value judgments about what''s right and wrong. In our desire to be non-judgmental of others, we can be reluctant to speak out. But we should never hesitate to stand up for the things we know to be right and speak out against wrong.
There are, after all, some activities that will always be unequivocally wrong, and no amount of rationalization or looking the other way will ever change that fact. I''m talking about things like cheating, stealing, or harassing someone. Compromising on safety is in that category as well, since no one has the right to put our customers and our fellow employees at risk, or stand by and let someone else do so.
We can''t put together a list of guidelines for determining every conceivable impropriety for obvious reasons. The Employee Policy Guide spells out our policies, but beyond that, you know in your own heart and mind what feels wrong. Each of us must have the integrity, honesty, and courage to stand up for what is right. If you see something around you that seems wrong or inappropriate, ask questions or speak up and bring it to someone''s attention. It could involve safety or security, for instance, or perhaps environmental issues, or concerns about questionable business practices such as improper accounting or audit issues.
If you''re uncomfortable telling your manager face to face, there are other ways to report information. There is The Network hotline at 1-800-241-5689. It''s available 24 hours a day, seven days a week -- and you can choose to remain anonymous. Additionally, you can contact:
***Corporate Security -- ICS or 817-967-2142
***Business Ethics group/AA Legal Department -- ICS or
817-967-6923
American Airlines is a great company, with a long and proud history. Without a doubt, our most precious asset is our people - nearly 100,000 strong - who through their abilities, professionalism, and character carry American''s long-standing good name and reputation forward to the next generation of employees and customers.
Soon we''ll be doing our annual Management Compliance Certification, when management employees in areas most key to compliance will be asked to certify their full compliance with our Business Ethics Policies. This is not an empty exercise; it''s a commitment to promote the highest business ethics at our company by seeking out any circumstances of non-compliance.
Back in May, we unveiled our four-part Turnaround Plan. Strong business ethics and doing the right thing are included in part three of the plan - Pull Together, Win Together. Every employee working efficiently with ethical behavior, integrity, honesty, and courage will carry our company forward to success.
Dear Colleague:
Business Ethics is a serious issue, one that helps define what our company stands for. It incorporates integrity, honesty, courage, and doing the right thing. In today''s world, there can be many shades of gray - so many, in fact, that it seems like we''re sometimes afraid to make value judgments about what''s right and wrong. In our desire to be non-judgmental of others, we can be reluctant to speak out. But we should never hesitate to stand up for the things we know to be right and speak out against wrong.
There are, after all, some activities that will always be unequivocally wrong, and no amount of rationalization or looking the other way will ever change that fact. I''m talking about things like cheating, stealing, or harassing someone. Compromising on safety is in that category as well, since no one has the right to put our customers and our fellow employees at risk, or stand by and let someone else do so.
We can''t put together a list of guidelines for determining every conceivable impropriety for obvious reasons. The Employee Policy Guide spells out our policies, but beyond that, you know in your own heart and mind what feels wrong. Each of us must have the integrity, honesty, and courage to stand up for what is right. If you see something around you that seems wrong or inappropriate, ask questions or speak up and bring it to someone''s attention. It could involve safety or security, for instance, or perhaps environmental issues, or concerns about questionable business practices such as improper accounting or audit issues.
If you''re uncomfortable telling your manager face to face, there are other ways to report information. There is The Network hotline at 1-800-241-5689. It''s available 24 hours a day, seven days a week -- and you can choose to remain anonymous. Additionally, you can contact:
***Corporate Security -- ICS or 817-967-2142
***Business Ethics group/AA Legal Department -- ICS or
817-967-6923
American Airlines is a great company, with a long and proud history. Without a doubt, our most precious asset is our people - nearly 100,000 strong - who through their abilities, professionalism, and character carry American''s long-standing good name and reputation forward to the next generation of employees and customers.
Soon we''ll be doing our annual Management Compliance Certification, when management employees in areas most key to compliance will be asked to certify their full compliance with our Business Ethics Policies. This is not an empty exercise; it''s a commitment to promote the highest business ethics at our company by seeking out any circumstances of non-compliance.
Back in May, we unveiled our four-part Turnaround Plan. Strong business ethics and doing the right thing are included in part three of the plan - Pull Together, Win Together. Every employee working efficiently with ethical behavior, integrity, honesty, and courage will carry our company forward to success.
