Productivity

[ExUAW]

It''s job elimination; it''s not productivity, said James Root, president of Charlotte Local 3641 of the Communications Workers of America, which represents customer service agents. There is no way they can make us more productive.
........just lots more of that LABOR DEADLY ...... BOB

 

[TomBascom]

They could make reservations et al more productive by changing the fare & rules structure. Such a move is entirely within the control of the company.