http://consumerist.com/5054494/southwest-n...ey-had-arrested
In our post earlier today about the 65-year-old doctor who tried to use the bathroom on a recent Southwest flight and was subsequently arrested, we noted that the airline sent him an apology letter and a $100 voucher. That seemed kind of inappropriate for the situation, right? It turns out the letter was never meant for Dr. Madduri and was sent to him by mistake. According to our reader RedwoodFlyer (Sockatume also picked up on it), the letter was actually about him and was sent to all the other passengers on the flight; he was never meant to see it.
The problem was that the person who wrote the apology letter mixed up the gender of Dr. Madduri—which led him to believe it was about the female flight attendant in question—when really he was the individual with the "bizarre behavior."
In our post earlier today about the 65-year-old doctor who tried to use the bathroom on a recent Southwest flight and was subsequently arrested, we noted that the airline sent him an apology letter and a $100 voucher. That seemed kind of inappropriate for the situation, right? It turns out the letter was never meant for Dr. Madduri and was sent to him by mistake. According to our reader RedwoodFlyer (Sockatume also picked up on it), the letter was actually about him and was sent to all the other passengers on the flight; he was never meant to see it.
The problem was that the person who wrote the apology letter mixed up the gender of Dr. Madduri—which led him to believe it was about the female flight attendant in question—when really he was the individual with the "bizarre behavior."
