USA320Pilot
Veteran
- May 18, 2003
- 8,175
- 1,539
Operations Normal
ARLINGTON (theHub.com) - US Airways flight operations have been back to normal since Monday and delayed baggage is on its way to customers with thousands of claims settled.
With extremely heavy passenger loads above 85 percent on both Monday and Tuesday, the number of flight cancellations was minimal at eight yesterday and 27 on Monday, when there was heavy snowfall in Boston and Providence. As of mid-day today, US Airways flights were arriving as scheduled 82 percent of the time with only two cancellations.
Front-line employees and managers from around the system have rallied to assist wherever they can to help get customers and their bags on their way.
Captains George Welsch and Ron Miller, for instance, came to the Charlotte airport in uniform on their day off to help the Customer Service group deliver misconnected luggage. Flight attendants Michelle Gallant and Helen Fritsch are staffing a hospitality booth set up in the baggage claim area at the Charlotte Airport. Denise O’Sullivan, sales manager in Norfolk, offered to help out in Fort Lauderdale while she was there, and sent this message to all employees: "Tell the troops to keep the faith."
US Airways management employees have reported in for duty at airports to help direct customers, to answer questions at baggage claim offices and offer assistance wherever needed to complement frontline employees who have been working extremely hard this week.
In response to the overwhelming response by employees desiring to help the company recover from the operational disruption last week, the company has put into place a process for those wanting to assist. About 150 employees so far have committed to Operation Recovery.
"We are very grateful to these generous employees, who are willing to give up time off on a holiday weekend and to all our front-line employees who for days have been working beyond the call of duty. Their dedication and team spirit is an indication of the professionalism of our employees," said CEO Bruce Lakefield.
We have established two groups to respond to the current situation. One group is focusing on operations and performing related administrative functions.
(Employees who wish to volunteer should call dialnet 359-3020 or 1-800-327-0117 and choose prompts +1+5+8+2. Calls are taken between 9 a.m. and 5 p.m.)
The other group is handling customer relations functions such as meeting and greeting, directing traffic and responding to questions or concerns. (Employees who wish to volunteer should call dialnet 872-5067 or 872-7411 between 9 a.m. and 5 p.m.)
In both initiatives, the efforts are voluntary. Anyone who volunteers on a day off will not be paid. Because media reports about the volunteer program were misinterpreted, the company issued a Special Bulletin this morning to clarify that any employee who is already on the schedule to work over the weekend will be paid as usual, including overtime pay, if applicable.
Volunteer Clarification
ARLINGTON (US Daily) - The Associated Press ran a story on Tuesday evening later picked up by other news media suggesting that the company was asking employees to "work for free" in Philadelphia on New Year's Eve. This unfortunate and erroneous report has many people confused, and we want to clarify this matter.
We have had management employees in Philadelphia since last week helping with the baggage backlog. As we prepare for another busy travel period this coming weekend, we are asking for employee volunteers from around the system to come to Philadelphia to help assist our customers, by greeting them in the airport ticket counter area, answering questions, serving coffee and refreshments, helping at security checkpoints and directing traffic. We know that many frontline employees have been working extra hard this past week, and this effort is designed to supplement that hard work by having extra people on hand to help our customers.
All employees scheduled to work in Philadelphia and at other airports around the system will be paid as is usual and customary, including overtime pay. We have been getting many offers from employees who want to help, and this effort will allow them to assist our customers and provide some support for the Philadelphia station. US Airways regret the confusion.
Regards,
USA320Pilot
ARLINGTON (theHub.com) - US Airways flight operations have been back to normal since Monday and delayed baggage is on its way to customers with thousands of claims settled.
With extremely heavy passenger loads above 85 percent on both Monday and Tuesday, the number of flight cancellations was minimal at eight yesterday and 27 on Monday, when there was heavy snowfall in Boston and Providence. As of mid-day today, US Airways flights were arriving as scheduled 82 percent of the time with only two cancellations.
Front-line employees and managers from around the system have rallied to assist wherever they can to help get customers and their bags on their way.
Captains George Welsch and Ron Miller, for instance, came to the Charlotte airport in uniform on their day off to help the Customer Service group deliver misconnected luggage. Flight attendants Michelle Gallant and Helen Fritsch are staffing a hospitality booth set up in the baggage claim area at the Charlotte Airport. Denise O’Sullivan, sales manager in Norfolk, offered to help out in Fort Lauderdale while she was there, and sent this message to all employees: "Tell the troops to keep the faith."
US Airways management employees have reported in for duty at airports to help direct customers, to answer questions at baggage claim offices and offer assistance wherever needed to complement frontline employees who have been working extremely hard this week.
In response to the overwhelming response by employees desiring to help the company recover from the operational disruption last week, the company has put into place a process for those wanting to assist. About 150 employees so far have committed to Operation Recovery.
"We are very grateful to these generous employees, who are willing to give up time off on a holiday weekend and to all our front-line employees who for days have been working beyond the call of duty. Their dedication and team spirit is an indication of the professionalism of our employees," said CEO Bruce Lakefield.
We have established two groups to respond to the current situation. One group is focusing on operations and performing related administrative functions.
(Employees who wish to volunteer should call dialnet 359-3020 or 1-800-327-0117 and choose prompts +1+5+8+2. Calls are taken between 9 a.m. and 5 p.m.)
The other group is handling customer relations functions such as meeting and greeting, directing traffic and responding to questions or concerns. (Employees who wish to volunteer should call dialnet 872-5067 or 872-7411 between 9 a.m. and 5 p.m.)
In both initiatives, the efforts are voluntary. Anyone who volunteers on a day off will not be paid. Because media reports about the volunteer program were misinterpreted, the company issued a Special Bulletin this morning to clarify that any employee who is already on the schedule to work over the weekend will be paid as usual, including overtime pay, if applicable.
Volunteer Clarification
ARLINGTON (US Daily) - The Associated Press ran a story on Tuesday evening later picked up by other news media suggesting that the company was asking employees to "work for free" in Philadelphia on New Year's Eve. This unfortunate and erroneous report has many people confused, and we want to clarify this matter.
We have had management employees in Philadelphia since last week helping with the baggage backlog. As we prepare for another busy travel period this coming weekend, we are asking for employee volunteers from around the system to come to Philadelphia to help assist our customers, by greeting them in the airport ticket counter area, answering questions, serving coffee and refreshments, helping at security checkpoints and directing traffic. We know that many frontline employees have been working extra hard this past week, and this effort is designed to supplement that hard work by having extra people on hand to help our customers.
All employees scheduled to work in Philadelphia and at other airports around the system will be paid as is usual and customary, including overtime pay. We have been getting many offers from employees who want to help, and this effort will allow them to assist our customers and provide some support for the Philadelphia station. US Airways regret the confusion.
Regards,
USA320Pilot
