I thought there was some good inormation, some thoughts to ponder and some fluff.
Some of the comments that Southwest is stagnet is in my mind grossly unfair. The majority of businesses, both large and big have cut back inventory and are sitting on piles of cash. Southwest has opened new cities, realigned frequencies etc AND is in the middle of purchasing a competitor during a recession.
Southwest has reputation for reliability, low fares and Friendly Customer Service. The Today show had Consumer Reports on for a segment on Christmas Holiday Return policies and Southwest was listed as #3. Forbes has listed Southwest as the 2nd most recoginzed name. If they ever lose sight of the Customer and that value, then I would lump them with others. Until then, I believe the strong leadership and tweaky of the model is a good thing.