PurduePete
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- Jun 15, 2006
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http://www.detnews.com/apps/pbcs.dll/artic...0340/1001/rss21
One out of every three Northwest Airlines flights arrived late at their destinations in March, ranking Detroit's largest carrier second to last among the nation's major airlines, the U.S. Department of Transportation said Monday.
Sixty-six percent of Northwest flights arrived within 14 minutes of their scheduled time, according to a monthly report released by the DOT. Only US Airways fared worse, with a 55.5 percent rating.
Southwest Airlines ranked first, with 82 percent of its flights arriving on time. At Detroit Metropolitan Airport, Northwest's largest hub with 507 daily departures, the carrier fared only slightly better, with a 67.8 percent rating.
"We attribute the delays to several major storms in the Midwest that disrupted our operation," said Dean Breest, media relations manager for Minnesota-based Northwest.
The DOT reported that the biggest reason for Northwest's tardiness was aviation system delays, causing 12.7 percent of the late arrivals; the carrier caused 11 percent; and poor weather accounted for 0.67 percent.
Northwest fared better in baggage handling. The carrier ranked second behind only Alaska Airlines, with 5.57 mishandled reports per 1,000 passengers. The complaints include lost, damaged, delayed or pilfered baggage. Industrywide, the rate of mishandled baggage in March was 7.71 pieces per 1,000 passengers.
Northwest placed fourth in the number of complaints -- everything from late planes to surly attendants -- with 1.54 complaints per 100,000 passengers. Southwest Airlines fared the best, with .25 complaints.
One out of every three Northwest Airlines flights arrived late at their destinations in March, ranking Detroit's largest carrier second to last among the nation's major airlines, the U.S. Department of Transportation said Monday.
Sixty-six percent of Northwest flights arrived within 14 minutes of their scheduled time, according to a monthly report released by the DOT. Only US Airways fared worse, with a 55.5 percent rating.
Southwest Airlines ranked first, with 82 percent of its flights arriving on time. At Detroit Metropolitan Airport, Northwest's largest hub with 507 daily departures, the carrier fared only slightly better, with a 67.8 percent rating.
"We attribute the delays to several major storms in the Midwest that disrupted our operation," said Dean Breest, media relations manager for Minnesota-based Northwest.
The DOT reported that the biggest reason for Northwest's tardiness was aviation system delays, causing 12.7 percent of the late arrivals; the carrier caused 11 percent; and poor weather accounted for 0.67 percent.
Northwest fared better in baggage handling. The carrier ranked second behind only Alaska Airlines, with 5.57 mishandled reports per 1,000 passengers. The complaints include lost, damaged, delayed or pilfered baggage. Industrywide, the rate of mishandled baggage in March was 7.71 pieces per 1,000 passengers.
Northwest placed fourth in the number of complaints -- everything from late planes to surly attendants -- with 1.54 complaints per 100,000 passengers. Southwest Airlines fared the best, with .25 complaints.